Current jobs related to Customer Success Managers - Cochin, Kerala - Eloit

  • Customer Success Strategist

    2 weeks ago

    Cochin, Kerala, India beBeeSuccess Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job DescriptionThe ideal candidate will have a deep understanding of customer success and be able to drive growth through strategic planning, team leadership, and exceptional customer engagement.Develop a comprehensive understanding of our customers' businesses and identify opportunities for growth.Lead a team of Customer Success Managers to achieve customer...

  • Customer Success Associate

    1 week ago

    Cochin, Kerala, India beBeeBusiness Full time ₹ 1,50,000 - ₹ 28,00,000

    Customer Success AssociateAchieving business objectives involves acquiring new customer relationships and maintaining them to drive growth.We are looking for graduates from any discipline who can identify target areas for prospective business opportunities.The ideal candidate will pre-screen customer segments according to organizational norms, ensuring...

  • Strategic Customer Success Consultant

    2 weeks ago

    Cochin, Kerala, India beBeeGainsight Full time ₹ 8,57,843 - ₹ 16,36,871

    Customer Success Strategy ConsultantWe are seeking a seasoned professional to lead our customer success strategy efforts. As a consultant, you will leverage your technical and functional expertise to drive business growth and operational efficiency.This is a unique opportunity to design and implement business processes, playbooks, and workflows in Gainsight,...

  • Customer Success Professional

    2 weeks ago

    Cochin, Kerala, India beBeeCandidateSuccess Full time ₹ 2,10,000 - ₹ 43,50,000

    We are seeking a highly motivated and detail-oriented professional to join our team. As a key member of our candidate success group, you will play a crucial role in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.About the Position:This is a full-time...

  • Head of Customer Success

    2 weeks ago

    Cochin, Kerala, India Elchemy Full time

    Company DescriptionElchemy is a tech-enabled cross-border specialty chemicals marketplace. Our vision is to become the largest global speciality chemicals distributor focussing on discovery and fulfillment using a tech-first approach. Chemicals is an extremely important large and fragmented market with multiple inefficiencies in cross border trade. The...

  • Partner Success Manager

    2 weeks ago

    Cochin, Kerala, India Bandi-ian Life Insurance Limited Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Title: Partner Success ManagerLocation: KochiJob Summary:We are seeking a proactive and customer-focused Relationship Manager to join our team. The primary responsibility of this role is to ensure the timely renewal of life insurance policies by maintaining strong relationships with partners and customers. The ideal candidate will have excellent...

  • Sales & Customer Success Training Expert

    2 weeks ago

    Cochin, Kerala, India beBeeTraining Full time ₹ 60,00,000 - ₹ 1,50,00,000

    Role Overview:We seek an accomplished Sales and Customer Success Trainer to develop comprehensive training programs and materials for our sales and customer success teams.The ideal candidate will design and deliver impactful training sessions, incorporating product knowledge, soft skills, and technical expertise to enhance team performance.This role involves...

  • Establishing Customer Relationships Manager

    2 weeks ago

    Cochin, Kerala, India beBeeCrm Full time ₹ 15,00,000 - ₹ 21,00,000

    Job DescriptionWe are seeking a seasoned Cross-Functional CRM Leader to spearhead our CRM strategy and implementation. The ideal candidate will develop and execute CRM strategies aligned with business objectives, focusing on customer engagement, retention, and growth.The successful candidate will have expertise in CRM platforms, data management, and...

  • Ambitious Client Success Advocate

    2 weeks ago

    Cochin, Kerala, India beBeeClientSuccess Full time ₹ 30,00,000 - ₹ 50,00,000

    Job Title:Ambitious Client Success AdvocateJob Summary:The Ambitious Client Success Advocate plays a pivotal role in the successful implementation of clinical software solutions. This highly skilled position requires experience in a related field and involves leading clients through a seamless implementation process.Key Responsibilities:Assess client/project...

  • Student Success Coordinator

    1 week ago

    Cochin, Kerala, India beBeeCareer Full time ₹ 5,00,000 - ₹ 10,00,000

    Student Success CoordinatorThe role of a Student Success Coordinator involves ensuring students achieve their goals by providing ongoing support and guidance throughout their educational journey.This is a unique opportunity to make a meaningful difference in the lives of individuals seeking higher education abroad.Act as the primary point of contact for...

Customer Success Managers

2 weeks ago

Cochin, Kerala, India Eloit Full time ₹ 5,00,000 - ₹ 10,00,000 per year

We are on the lookout for energetic Customer Success Managers to enhance our team, focusing on driving product adoption and increasing user engagement through direct interactions with our clients at their locations. The ideal candidates will be enthusiastic about leveraging technology to improve educational outcomes and dedicated to delivering exceptional customer service through the development and implementation of effective onboarding and engagement strategies.

Job Description:

. Gain comprehensive expertise in the functionalities and technical nuances of Edisapp School Management Software/School ERP/Mobile Apps, along with all other services offered by Eloit.

. Develop a deep understanding of the target audience and industry to design and implement relevant on-site training programs.

· Foster strong, enduring customer relationships through close collaboration and an in-depth understanding of their unique needs.

· Become a trusted advisor by combining extensive product and industry knowledge with a keen insight into customer requirements, serving as a vital link between users and Eloit.

· Advocate for the customer within Eloit, ensuring swift resolution of issues or requests across various departments.

· Communicate effectively and clearly with customers, both verbally and in writing, while maintaining meticulous records in the case tracking system.

· Promote product adoption and consistent engagement throughout the customer lifecycle by providing hands-on support and guidance.

· Manage escalated tickets with accuracy, including troubleshooting and issue replication, and oversee technical escalations as necessary.

· Maintain personal ticket workload in alignment with departmental SLAs and CSAT goals, ensuring documentation is thorough and high-quality.

· Collaborate with Tier 1/2 support teams and the departmental QA team to drive process improvements and training enhancements.

· Conduct on-site ERP functional training, introducing users to new developments or modules in the software.

· Analyse customization requests to align with the customer's business objectives and needs.

· Resolve end-user issues promptly via calls or emails.

· Generate and deliver MIS & analytical reports as per user requests.

· Identify opportunities for improvement within the School ERP Software and communicate these to the product team.

· Execute daily activity reporting in line with plans and schedules.

· Perform regular on-site customer health checks to monitor product usage and assist in product enhancement.

Requirements:

Qualification: Graduates, BTech/MTech, BCA/MCA, MSc(IT/Computer)

Experience: At least 2 years

Skills:

· Outstanding leadership, interpersonal, and communication skills.

· Fluency in English, both verbal and written.

· Excellent organizational and presentation skills.

· Strong analytical skills, with a capacity to translate data into actionable insights.

· Proficient in Microsoft Office suite.

Additional Skills:

Experience with Customer Success platforms or tools preferred.

Background in Edtech products is a plus.

Job Types:

Full-time, Permanent

Benefits:


•Health insurance


•Provident Fund

Experience:


•Total work: 2 years (Required)

Work Location:


•Kochi