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Business Development Manager
2 weeks ago
To develop prospect business in particular route pairings (country to country or trade to market pairs) within the DSV Trade Lanes and responsible to grow the assigned routes based on an aligned sales plan, customer target list and personal KPI's.
· Handling pre-sales activities for Sales Team; following and obtaining customer's feedback for with focus on particular Region.
· Generating business for all the products Air/Sea/Custom clearance & Insurance.
· Achieve set individual GP & Volume target (Trade Lane & LCL)
· 15% of Budgeted GP & Volume should be from new Logos
· No of sales visits 60 and Min No of Joint Sales visits 5 per month to be done by the individual
· Keep positive frame of mind and help in maintaining working environment of branch.
· Ensure customers are provided credit after proper verification.
· Responsibility for collection of payment from all the credit customer.
· Maintain & develop relationship with customers and help in enhancing business growth
Sales Administration
· Process Inquiries for all the products (Air & Sea freight –Origin & Destination charges)
· Preparation of Standard Operating Procedures - SOP/IOP in collaboration with internal stake holders and lead the account transition through a coordinated implementation with stake holders
· To ensure a mutually signed-off SOP is in place between client and organization within 2 days of account on boarding (signed-off has to be done by sales, customer service & operations)
· Report Sales activity into the CRM tool
· 50 open opportunity from 30 customers in CRM
· Submit weekly sales visit plan to the line manager
· Pursue activities to achieve set KPI's
· Filling of CAF/SME as prescribed by the organization
· Any other task assigned by the management
Business Development
· To do Sales activity for DSV Air and Sea Pvt Ltd for the particular region.
· Build Business relations with Prospects & Existing customers by regular client visits.
· Follow-up on Quotations and obtain customer feedback.
· Negotiate and Close deals.
· Achieve set individual GP & Volume target set by management.
· Generate Sales leads for Overseas Branches
· To work towards achieving set Sales KPI's of the Branch.
· To jointly work with the team in Trade lane development.
· To perform regular market surveys and gauge the market pulse and keep abreast with the moves of the Competition.
· To collect regular feedback from Customers to gauge Customer delight and effect improvement wherever necessary
- Taking responsibility & initiating action: Accepts responsibility for own actions and decisions; recognizes problems and takes initiative and calculated risks; works independently and takes on new responsibilities and/or additional work..
- Solving problems & making decisions: Recognizes problems and recommends solutions; makes timely and quality decisions on the basis of sound facts.
- Focusing on customers: Develops relationships with customers; continually focuses on and responds to customers (external and internal) current and future needs; listens to and understands customer needs; deals with customer complaints effectively.
- Working with others: Works as an effective and productive member of the team; acknowledges conflict and resolves interpersonal issues; respects other opinions and provides and shares information; uses informal relationships for support and as a resource.
- Generating new ideas & embracing change: Demonstrates openness to new ideas; adapts to and supports change; comes up with useful ideas to improve the way we do things
- 6) Delivering results: Is able to prioritize tasks and to plan and organize own work; delivers comprehensive results in an accurate, reliable, complete and timely manner; deals with obstacles and looks for solutions.
