Call Auditor/Quality Analyst

**Urgent hiring for BPO - Call Quality Auditor** **Responsibilities**: - Evaluate and assess the quality of calls made by Tele sales operators. - Monitor calls to ensure company policies and industry regulations. - Provide feedback to operators to improve performance and customer satisfaction. - Identify trends and patterns in call quality and recommend...

**Position : Quality Analyst** **Experience : MINIMUM 3 years as QA in any bpo)** **Job Location : Gurgaon** **Education : Any Graduate** **Profile**: **- Audit Assignments towards achieving the KPI.** **- Sharing VOC to maximize the revenue with help of Audits Projects.** **- Sharing new ideas to enhance the revenue with the help of audits.** **-...

**Position : Quality Analyst in TAMIL** **Experience : MINIMUM 3+ years as QA in ANY BPO/CALL CENTER )** **Job Location : Gurgaon** **Education : Any Graduate** **Profile**: **- Audit Assignments towards achieving the KPI.** **- Sharing VOC to maximize the revenue with help of Audits Projects.** **- Sharing new ideas to enhance the revenue with the...

Job Description Customer Care Quality Auditor (Voice) Job Description - Perform quality audits to analyze quality of calls. - Meet daily call audit targets. - Identify areas of improvement and provide actionable steps to improve quality. - Perform root cause analysis. - Actively participate and provide inputs in calibration sessions. - Provide coaching...

Seeking Call Quality Analyst to enhance customer interactions by monitoring & evaluating sales/support calls. 3 + yrs in call quality or auditing,Loans/Insurance/Auto preferred. Strong English & Hindi, detail-oriented, analytical, and feedback-driven

Job Title: Quality AnalystExperience: 35 YearsLocation: Okhla phase 1, New DelhiDepartment: MarketingEmployment Type: Full-TimeRole Overview;The Quality Analyst will be responsible for monitoring, auditing, and evaluating customerinteractions (calls, emails, and other channels) to ensure compliance with quality standardsand provide actionable insights to...

Role Summary: Key Responsibilities: 1. Evaluate voice calls to ensure compliance with internal quality standards and client expectations. 2. Validate and analyze Customer Service Reports (CSRs) for accuracy, completeness, and adherence to guidelines. 3. Provide actionable, constructive feedback to agents via live call monitoring (call barging), weekly...

Job Title:Customer Service Quality Auditor Location:Gurgaon Salary:₹5 LPA + Benefits Department:Call Centre Operations – Dana Choga (Cloud Kitchen & Restaurants) Experience Required:2–4 years Employment Type:Full-time About Us: Dana Chogais a trusted and beloved name in the food & hospitality industry, known for serving high-quality North Indian...

Key Responsibilities• Monitor live and recorded calls, chats, or emails to evaluate agent performance.• Provide detailed feedback to agents on quality scores and areas of improvement.• Maintain and analyze QA reports to track performance trends.• Conduct quality audits and share regular MIS and dashboards with management.• Collaborate with team...

Job Title: Quality Analyst Experience: 35 Years Location: Okhla phase 1, New Delhi Department: Marketing Employment Type: Full-Time Role Overview; The Quality Analyst will be responsible for monitoring, auditing, and evaluating customer interactions (calls, emails, and other channels) to ensure compliance with quality standards and provide actionable...