Call Auditor/Quality Analyst

Conduct quality audits of customer service interactions, loan processing calls, and financial advisory communication.Analyze customer engagement patterns and provide actionable feedback to improve service quality and operational efficiency.Collaborate with customer support, collections, and operations teams to implement process improvements that enhance...

**Position : Quality Analyst in Telugu** **Experience : MINIMUM 3+ years as QA in ANY BPO/CALL CENTER )** **Job Location : Gurgaon** **Education : Any Graduate** **Profile**: **- Audit Assignments towards achieving the KPI.** **- Sharing VOC to maximize the revenue with help of Audits Projects.** **- Sharing new ideas to enhance the revenue with the...

Seeking Call Quality Analyst to enhance customer interactions by monitoring & evaluating sales/support calls. 3 + yrs in call quality or auditing,Loans/Insurance/Auto preferred. Strong English & Hindi, detail-oriented, analytical, and feedback-driven

EdTech is a leading work-study program offering international students access to quality education and career pathways in India. With over 5,000 enrollments from Africa and South Asia in the past seven years, EdTech is the largest initiative of its kind. Our mission is to help students become employable and financially independent while they pursue higher...

Job Title: Quality AnalystExperience: 35 YearsLocation: Okhla phase 1, New DelhiDepartment: MarketingEmployment Type: Full-TimeRole Overview;The Quality Analyst will be responsible for monitoring, auditing, and evaluating customerinteractions (calls, emails, and other channels) to ensure compliance with quality standardsand provide actionable insights to...

Roles and ResponsibilitiesConduct call audits to ensure quality standards are met.Analyze calls, identify areas for improvement, and provide recommendations.Collaborate with team members to implement corrective actions.Develop and maintain processes for call monitoring, analysis, and reporting.Provide feedback on customer service performance and suggest...

Role Summary: Key Responsibilities: 1. Evaluate voice calls to ensure compliance with internal quality standards and client expectations. 2. Validate and analyze Customer Service Reports (CSRs) for accuracy, completeness, and adherence to guidelines. 3. Provide actionable, constructive feedback to agents via live call monitoring (call barging), weekly...

**Job Title: nvnv** **Location: Gurgaon (On-site)** **Company: Saarathee CRM Pvt Ltd** **Employment Type: Full-Time** **Role Summary**: **Key Responsibilities**: **1.** **Evaluate voice calls to ensure compliance with internal quality standards and client expectations.** **2.** **Validate and analyze Customer Service Reports (CSRs) for accuracy,...

Responsible for audit call reports and identify errors. Capable of identifying gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls. Required Candidate profile-Should have Excellent Writing Skills-Call Monitoring / Call Barging / Give Feedbacks to the Agents- Customer service or sales experience would be a...

Experience: 2 - 6 YearsPreferred Candidate Location: South Delhi, Ghaziabad, Noida, Greater NoidaEducation: Any Graduate - Any Specialization, PG - Any PG CourseOther Certification: For QA-English - No certification requiredNo of openings: 4Industry Type: BPORole: Quality AnalystShift: US ShiftsRole OverviewWe are seeking a full-time, on-site Quality Analyst...