Call Auditor/Quality Analyst

NIMS University is seeking a detail-oriented Call Quality Auditor to ensure exceptional communication standards across our Admissions Counselling Team. If you have a sharp ear for quality, process improvement, and coaching excellence — we’d love to have you on board!Key Responsibilities:- Monitor and evaluate admission counselling calls for quality,...

**Position : Quality Analyst** **Experience : MINIMUM 3 years as QA in any bpo)** **Job Location : Gurgaon** **Education : Any Graduate** **Profile**: **- Audit Assignments towards achieving the KPI.** **- Sharing VOC to maximize the revenue with help of Audits Projects.** **- Sharing new ideas to enhance the revenue with the help of audits.** **-...

Conduct quality audits of customer service interactions, loan processing calls, and financial advisory communication.Analyze customer engagement patterns and provide actionable feedback to improve service quality and operational efficiency.Collaborate with customer support, collections, and operations teams to implement process improvements that enhance...

**Education**: Bachelor’s degree (any specialisation) **Location **:Chattarpur, Delhi **Timings**: 10 am to 7 pm **Experience**: 1-2 years of experience in a quality auditor role The Quality Auditor will be responsible for evaluating and ensuring the quality of customer service calls, providing feedback to improve performance, and ensuring compliance...

Quality Analyst – Outbound & Inbound Sales Calls | Chandigarh UniversityCompany Name: Chandigarh UniversityLocation: Gharuan, Mohali (Chandigarh)Industry: Education / EdTech / University OperationsDepartment: Sales & Operations (Call Quality)Role Category: Voice Process – Quality AnalysisEmployment Type: Full-time, On-siteJob DescriptionWe are looking...

Seeking Call Quality Analyst to enhance customer interactions by monitoring & evaluating sales/support calls. 3 + yrs in call quality or auditing,Loans/Insurance/Auto preferred. Strong English & Hindi, detail-oriented, analytical, and feedback-driven

Seeking Call Quality Analyst to enhance customer interactions by monitoring & evaluating sales/support calls. 3 + yrs in call quality or auditing,Loans/Insurance/Auto preferred. Strong English & Hindi, detail-oriented, analytical, and feedback-driven

**Job Title**: Quality Auditor - Telesales **Location**: Preet Vihar, Delhi **Salary**: Up to ₹25,000 per month **Job Summary**: **Key Responsibilities**: - Monitor, evaluate, and audit telesales calls to ensure quality, compliance, and performance standards. - Provide regular feedback to telesales executives and suggest improvements. - Identify...

Quality Analyst – Outbound & Inbound Sales Calls | Chandigarh UniversityCompany Name: Chandigarh UniversityLocation: Gharuan, Mohali (Chandigarh)Industry: Education / EdTech / University OperationsDepartment: Sales & Operations (Call Quality)Role Category: Voice Process – Quality AnalysisEmployment Type: Full-time, On-siteJob DescriptionWe are looking...

Role Summary: Key Responsibilities: 1. Evaluate voice calls to ensure compliance with internal quality standards and client expectations. 2. Validate and analyze Customer Service Reports (CSRs) for accuracy, completeness, and adherence to guidelines. 3. Provide actionable, constructive feedback to agents via live call monitoring (call barging), weekly...