Quality Analyst
2 days ago
Quality Analyst – Outbound & Inbound Sales Calls | Chandigarh UniversityCompany Name: Chandigarh UniversityLocation: Gharuan, Mohali (Chandigarh)Industry: Education / EdTech / University OperationsDepartment: Sales & Operations (Call Quality)Role Category: Voice Process – Quality AnalysisEmployment Type: Full-time, On-siteJob DescriptionWe are looking for an experienced and detail-oriented Quality Analyst (QA) to join our team at Chandigarh University. The ideal candidate will have hands-on experience in monitoring, evaluating, and improving the quality of outbound and inbound sales calls.As a Quality Analyst, you will be responsible for auditing call recordings, identifying improvement areas, and ensuring adherence to process guidelines and compliance standards.Key Responsibilities- Monitor and evaluate the quality of outbound and inbound sales calls. - Conduct call audits to assess communication, product knowledge, and process adherence. - Provide constructive feedback to sales agents for performance improvement. - Identify training needs based on audit findings and collaborate with the training team. - Maintain audit reports, scorecards, and performance summaries. - Ensure compliance with company standards and call scripts. - Recommend process improvements for better customer experience and conversion rates. - Participate in calibration sessions with team leaders and managers to align quality standards.Required Skills & Experience- Minimum 2 years of experience as a Quality Analyst / Call Process Auditor in a sales or customer service (voice process) environment. - Strong knowledge of quality monitoring tools, scorecards, and audit methods. - Excellent listening, analytical, and communication skills. - Ability to handle feedback sessions professionally and effectively. - Proficiency in MS Office (Excel, Word, PowerPoint).Qualification- Graduate in any discipline. - Certification in Quality Analysis or Six Sigma (preferred, not mandatory).Compensation & Working Details-Salary: ₹30,000 – ₹35,000 per month (based on experience) -Shift Timing: Day Shift (9:30 AM – 5:30 PM) -Working Days: 6 days a week (Monday to Saturday) -Joining: Immediate joiners preferredWhy Join Us- Be part of one of India’s top-ranked universities. - Collaborative and supportive work culture. - Opportunities for career growth and professional development.Contact DetailsContact Person: Anjali (HR Department)Phone: 7814304289Email: anjali.hrd@cumail.inWork Location: Chandigarh University, Gharuan, Mohali
-
Quality Analyst
1 week ago
New Delhi, India RAJESHWARI PETROCHEM PRIVATE LIMITED Full timeJob Title: Quality AnalystLocation: Bahadurgarh, HaryanaQualification: B.Sc. in Chemistry (or Chemical Science related field)Experience: Fresher (0-1 year)Job Summary:We are looking for a highly motivated and detail-oriented Quality Analyst to join our Quality Control team. The candidate will be trained to perform quality testing and analysis on raw...
-
Quality Analyst
6 days ago
New Delhi, India RAJESHWARI PETROCHEM PRIVATE LIMITED Full timeJob Title:Quality Analyst Location:Bahadurgarh, Haryana Qualification:B.Sc. in Chemistry (or Chemical Science related field) Experience:Fresher (0-1 year)Job Summary: We are looking for a highly motivated and detail-orientedQuality Analystto join our Quality Control team. The candidate will be trained to perform quality testing and analysis on raw materials,...
-
Quality Analyst
3 weeks ago
New Delhi, India Yatnam Technologies Full timeJob TitleQuality Analyst(QA)LocationInfopark Phase 2, Cochin.Employment TypeFull TimeRole OverviewWe are seeking a detail-oriented and motivatedQA Engineer to join our quality assurance team. The ideal candidate will have a passion for software testing and an understanding of both manual and automated testing methodologies. This is a great opportunity for...
-
Quality Analyst
3 weeks ago
New Delhi, India Yatnam Technologies Full timeJob TitleQuality Analyst(QA)LocationInfopark Phase 2, Cochin.Employment TypeFull TimeRole OverviewWe are seeking a detail-oriented and motivated QA Engineer to join our quality assurance team. The ideal candidate will have a passion for software testing and an understanding of both manual and automated testing methodologies. This is a great opportunity for...
-
Quality Analyst
3 hours ago
New Delhi, India Sundew Full timeAbout the Role :-We are looking for a Quality Analyst who will take ownership of end-to-end testing processes, collaborate closely with cross-functional teams, and ensure the delivery of high-quality software solutions. This role requires strong expertise in test planning, test case design, defect management, Agile methodologies, and root cause analysis,...
-
Call Quality Analyst
2 days ago
new delhi, India Hcxp Consulting Full timeSeeking Call Quality Analyst to enhance customer interactions by monitoring & evaluating sales/support calls. 3 + yrs in call quality or auditing,Loans/Insurance/Auto preferred. Strong English & Hindi, detail-oriented, analytical, and feedback-driven
-
Quality Analyst
2 days ago
New Delhi, India Leap Full timeAbout the role: We're expanding our Learning & Development team and are looking for quality analysts who have great attention to detail and have the knack to share feedback to improve sale agents' efficiency.Charter of the role will include: Conduct audits of the phone calls and video sessions to assess the domain expertise, product knowledge, and soft...
-
Quality Analyst
3 weeks ago
New Delhi, India TP Full timeQuality Analyst Location-Malad Apse, Rotation Shift, BPO-Quality Monitoring & Evaluation • Audit inbound and outbound interactions handled by Sky RMs . • Evaluate calls, emails, and CRM cases against predefined quality parameters including: o Accuracy of information and ownership of query o Communication tone, empathy, and resolution ability o...
-
Quality Analyst
1 week ago
New Delhi, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
-
Quality Analyst
4 weeks ago
New Delhi, India Gamemano Full timeWe are seeking a skilled Quality Analyst with a strong background in manual and automation testing, particularly within the gaming, slot, or back-office industries. The ideal candidate should have expertise in tools like Postman, Jmeter, and Playright, with a minimum of 1 years of experience in manual testing and automation testing.Responsibilities:- Conduct...
