Call Quality Analyst

Seeking Call Quality Analyst to enhance customer interactions by monitoring & evaluating sales/support calls. 3 + yrs in call quality or auditing,Loans/Insurance/Auto preferred. Strong English & Hindi, detail-oriented, analytical, and feedback-driven

Quality Analyst – Outbound & Inbound Sales Calls | Chandigarh UniversityCompany Name: Chandigarh UniversityLocation: Gharuan, Mohali (Chandigarh)Industry: Education / EdTech / University OperationsDepartment: Sales & Operations (Call Quality)Role Category: Voice Process – Quality AnalysisEmployment Type: Full-time, On-siteJob DescriptionWe are looking...

Delhi NCR | Full Time | Quality Analyst | 2 to 3 YearsThis position is 5.5 days working. First and Third Saturdays are off, the rest of the Saturdaysare normal working daysWe are looking for an experienced Quality Auditor who has experience in analysing and auditingsales calls. The Quality Auditor is responsible for conducting call quality checks and...

Quality Analyst Location-Malad Apse, Rotation Shift, BPO-Quality Monitoring & Evaluation • Audit inbound and outbound interactions handled by Sky RMs . • Evaluate calls, emails, and CRM cases against predefined quality parameters including: o Accuracy of information and ownership of query o Communication tone, empathy, and resolution ability o...

Quality Analyst – Outbound & Inbound Sales Calls | Chandigarh UniversityCompany Name: Chandigarh UniversityLocation: Gharuan, Mohali (Chandigarh)Industry: Education / EdTech / University OperationsDepartment: Sales & Operations (Call Quality)Role Category: Voice Process – Quality AnalysisEmployment Type: Full-time, On-siteJob DescriptionWe are looking...

About the role: We're expanding our Learning & Development team and are looking for quality analysts who have great attention to detail and have the knack to share feedback to improve sale agents' efficiency.Charter of the role will include: Conduct audits of the phone calls and video sessions to assess the domain expertise, product knowledge, and soft...

Role Overview:We are looking for a detail-oriented Quality Analyst (QA) to evaluate and enhance the performance of associates handling US Voice Process. The role involves driving quality improvements, ensuring compliance with process standards, and delivering actionable insights to the operations team.Key Responsibilities:- Conduct regular call audits and...

Company Description helps brands scale their businesses worldwide by enabling cost-effective product exports. With a comprehensive cross-border shipping dashboard, businesses can simplify global shipping and grow internationally. offers services with no minimum order commitment, real-time tracking, effortless customs clearance, and free insurance coverage....

Job Title: Quality AnalystExperience: 35 YearsLocation: Okhla phase 1, New DelhiDepartment: MarketingEmployment Type: Full-TimeRole Overview;The Quality Analyst will be responsible for monitoring, auditing, and evaluating customerinteractions (calls, emails, and other channels) to ensure compliance with quality standardsand provide actionable insights to...

NIMS University is seeking a detail-oriented Call Quality Auditor to ensure exceptional communication standards across our Admissions Counselling Team. If you have a sharp ear for quality, process improvement, and coaching excellence — we’d love to have you on board!Key Responsibilities:- Monitor and evaluate admission counselling calls for quality,...