Call Quality Analyst

Company Description helps brands scale their businesses worldwide by enabling cost-effective product exports. With a comprehensive cross-border shipping dashboard, businesses can simplify global shipping and grow internationally. offers services with no minimum order commitment, real-time tracking, effortless customs clearance, and free insurance coverage....

Job Description : Quality AnalystRESPONSIBLE FOR IMPROVING THE QUALITY THROUGH VARIOUS PROCESS CORRECTIONS AND MEETING THE GOALS AS REQUIRED BY THE TEAM THROUGH CALL MONITORING AND PROVIDING ACTIONABLE INSIGHTMEASURE THE COMPLIANCE AGAINST ESTABLISHED OR DESIGNED EXPECTATIONS OF TELECALLER BEHAVIOURROLES AND RESPONSIBILITIES:-IMPLEMENT AND MONITOR CALL...

Quality Analyst – Call CenterJob Summary:We are seeking a detail-oriented and analytical Quality Analyst (QA) to join our call center team. The QA will be responsible for monitoring and evaluating inbound and outbound customer interactions to ensure service excellence, policy compliance, and continuous improvement. The ideal candidate will have a keen ear...

The Quality Analyst will support a government project by ensuring quality control, compliance, and continuous improvement in line with government standards and project goals. The role involves analyzing processes, developing test cases, conducting audits, and creating reports to help maintain the quality of deliverables and enhance project performance.Key...

Role Description-• Audit and evaluate inbound and outbound calls, emails, and chat interactions.• Assess agent performance based on established quality guidelines and key performanceindicators (KPIs).• Document and provide constructive feedback to Customer Support Team.• Identify trends and recommend areas for improvement in processes and customer...

Required Bilingual ( Spanish n English ) Quality AnalystLocation - DelhiExperience - min 1 year in Quality Analyst only from US Travel Domainsalary upto 45kNight shift Contact FATIMA

Conduct quality audits of customer service interactions, loan processing calls, and financial advisory communication.Analyze customer engagement patterns and provide actionable feedback to improve service quality and operational efficiency.Collaborate with customer support, collections, and operations teams to implement process improvements that enhance...

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

Key Responsibilities:Monitor inbound and outbound calls to evaluate quality, adherence to scripts, and compliance with policies.Assess communication skills, soft skills, customer handling, product knowledge, and problem-solving approach of agents.Provide structured feedback to agents and team leaders for performance improvement.Identify process gaps and...

Location:CR Park, New DelhiExperience:1–2 YearsJob Type:Full-timeSalary: LPADepartment:Quality Assurance / Software TestingReports To:QA Lead / Test ManagerJob Summary:We are looking for a detail-oriented and motivatedJunior Software Testerwith 1–2 years of experience to join our Quality Assurance team. The ideal candidate will assist in testing...