Call Quality Analyst

About us:Restroworks is a leading cloud-based restaurant technology platform that powers over 20,000 restaurants in 50+ countries. It allows enterprise restaurant operators to grow at scale, improve bottom-line efficiency, and deliver a consistent guest experience. Restroworks unified technology platform empowers restaurants with a full-stack cloud,...

The Quality Analyst will support a government project by ensuring quality control, compliance, and continuous improvement in line with government standards and project goals. The role involves analyzing processes, developing test cases, conducting audits, and creating reports to help maintain the quality of deliverables and enhance project performance.Key...

Company DescriptionGravyn is built to digitize and elevate the workplace, helping organizations move from manual, fragmented routines to a seamless, modern way of working. We focus on clarity, speed, and simplicity—so teams can operate smarter, collaborate better, and raise the bar of everyday work.Role DescriptionThis is a contract role for a Quality...

Company DescriptionAmar Air Break System is a Distributor and Channel Partner based in Rajkot, Gujarat, specializing in the distribution of modulator valves, oil separators, and spring brake actuators. Our company is dedicated to providing high-quality air brake system components and has a strong presence in the market. We are committed to ensuring the...

Job Title: Quality Analyst (IT Services)Location: South Delhi (On-site)Experience: 3–5 YearsEducation: B.Tech / B.Sc (70%+ preferred)Working Days: 5Industry: IT ServicesFunction: Quality AssuranceAbout the RoleWe are seeking a skilled quality analyst to join our growing team. The role involves ensuring the quality of software applications by conducting...

Role Description-• Audit and evaluate inbound and outbound calls, emails, and chat interactions.• Assess agent performance based on established quality guidelines and key performanceindicators (KPIs).• Document and provide constructive feedback to Customer Support Team.• Identify trends and recommend areas for improvement in processes and customer...

Required Bilingual ( Spanish n English ) Quality AnalystLocation - DelhiExperience - min 1 year in Quality Analyst only from US Travel Domainsalary upto 45kNight shift Contact FATIMA

Company DescriptionFox I Vision Screening Services Pvt. Ltd., established in 2009, is a dynamic BGV company based in India, certified with ISO 9001:2015, ISO 27001:2013, NASSCOM, and APDI. We serve over 50 clients across various sectors, including Life & Health Insurance, MNCs, BPOs, and Hotels. Our diverse services include background screening, profile...

Dear Candidates,We are seeking Quality Analyst in NoidaNo of Positions - 5Immediate Joiners PreferredSalary upto 45kLocation Sec 142,Noida near metro connectivityRotational Shift/Night ShiftJob DescriptionMust have QA background with BPO/Travel processesSkills in audits ,feedback sessions compliance sheetsInterested candidates call/whtup @ This job is...

Key Responsibilities:Monitor inbound and outbound calls to evaluate quality, adherence to scripts, and compliance with policies.Assess communication skills, soft skills, customer handling, product knowledge, and problem-solving approach of agents.Provide structured feedback to agents and team leaders for performance improvement.Identify process gaps and...