Quality Auditor
3 days ago
- Conduct quality audits of customer service interactions, loan processing calls, and financial advisory communication.
- Analyze customer engagement patterns and provide actionable feedback to improve service quality and operational efficiency.
- Collaborate with customer support, collections, and operations teams to implement process improvements that enhance customer experience.
- Maintain accurate documentation of audit findings, customer feedback, and quality trends to support ongoing improvements and regulatory reporting.
- Contribute to training and development initiatives by sharing audit insights and helping teams stay updated on process changes and financial product knowledge.
- Stay informed about evolving regulatory requirements and internal policy updates relevant to the NBFC/Fintech space.
Qualifications:
- Bachelors degree
- 12 years of experience as a Quality Auditor or Analyst..
- Excellent verbal and written communication skills.
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