Call Quality Auditor

**Position : Quality Analyst** **Experience : MINIMUM 3 years as QA in any bpo)** **Job Location : Gurgaon** **Education : Any Graduate** **Profile**: **- Audit Assignments towards achieving the KPI.** **- Sharing VOC to maximize the revenue with help of Audits Projects.** **- Sharing new ideas to enhance the revenue with the help of audits.** **-...

**Job Title: nvnv** **Location: Gurgaon (On-site)** **Company: Saarathee CRM Pvt Ltd** **Employment Type: Full-Time** **Role Summary**: **Key Responsibilities**: **1.** **Evaluate voice calls to ensure compliance with internal quality standards and client expectations.** **2.** **Validate and analyze Customer Service Reports (CSRs) for accuracy,...

**1.**_**DVR Auditor**_ **Position Summary**: The DVR Auditor will be responsible for conducting detailed reviews of both pre-recorded and live video footage from test centers, including test sessions and interactions. This role is critical in ensuring compliance with operational standards, identifying anomalies, and supporting continuous improvement in...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

Monitor and audit sales calls for quality & complianceIdentify gaps and share feedbackMaintain scorecard, report, and perf. metricsAnalyze trends to improve conversionConduct sessions and roleplays for skill enhancement

_**PREFERRED FEMALE CANDIDATES**_ **Skills Required**: - Should be soft spoken with excellent follow skills - Good verbal and written communication skills, with the ability to articulate findings clearly and concisely. - Proficiency in MS Office suite (Word, Excel, PowerPoint), and Google sheets. - Excellent organizational and time management skills with...

_**PREFERRED FEMALE CANDIDATES**_ **Skills Required**: - Should be soft spoken with excellent follow skills - Good verbal and written communication skills, with the ability to articulate findings clearly and concisely. - Proficiency in MS Office suite (Word, Excel, PowerPoint), and Google sheets. - Excellent organizational and time management skills with...

**Job Purpose**:Achieves and maintains operations quality objectives by contributing information and analysis to strategic plans and reviews - Implementing productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; and implementing change - Maintains and improves department...

Quality AnalystLocation-Gurgaon NoidaManage and implement quality processesCollaborate with service delivery teams, to implement quality improvement initiativesEnsure process meets and exceeds Quality & Related KPIConduct error root cause analysis, present findings, and recommendations to the stakeholdersTraining needs identification, Conduct Training/Audit...

Key Responsibilities:• Conduct regular quality audits to ensure adherence to SOPs and standards• Use Excel extensively for audit reporting, data slicing, and performance trend analysis• Design and deliver effective training sessions to internal teams and vendor partners• Create engaging training content and modules, TNA, TNI , process SOPs• Analyze...