Quality Auditor
3 days ago
**Job Title: nvnv**
**Location: Gurgaon (On-site)**
**Company: Saarathee CRM Pvt Ltd**
**Employment Type: Full-Time**
**Role Summary**:
**Key Responsibilities**:
**1.**
**Evaluate voice calls to ensure compliance with internal quality standards and client expectations.**
**2.**
**Validate and analyze Customer Service Reports (CSRs) for accuracy, completeness, and adherence to guidelines.**
**3.**
**Provide actionable, constructive feedback to agents via live call monitoring (call barging), weekly listening sessions, and one-on-one feedback sessions.**
**4.**
**Identify recurring issues and suggest process improvements based on call and CSR analysis.**
**5.**
**Work closely with team leaders and trainers to develop targeted coaching and training programs.**
**6.**
**Generate sales scripts and performance-enhancement strategies to boost conversion and engagement.**
**7.**
**Compile and present detailed Quality Assurance (QA) reports highlighting performance metrics, trends, and recommendations.**
**Qualifications**:
Graduation (Bachelor’s degree in any stream)
**Preferred Experience**:
Minimum 2 years’ experience in a Quality Assurance role, preferably within a BPO environment.
Experience auditing Sales Processes and contributing to measurable performance improvements.
**Required Skills**:
Excellent communication (verbal & written) and interpersonal skills
Strong analytical abilities with attention to detail
Proficiency with call monitoring tools and QA evaluation techniques
In-depth understanding of Sales and Customer Service best practices
Ability to generate compelling sales scripts and performance feedback
**How to Apply**:
**“Application - Call Quality Auditor”**
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Work Location: In person
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