Quality Auditor

3 days ago


Gurugram Haryana, India Saarathee CRM Pvt. Ltd. Full time

**Job Title: nvnv**

**Location: Gurgaon (On-site)**

**Company: Saarathee CRM Pvt Ltd**

**Employment Type: Full-Time**

**Role Summary**:
**Key Responsibilities**:
**1.**

**Evaluate voice calls to ensure compliance with internal quality standards and client expectations.**

**2.**

**Validate and analyze Customer Service Reports (CSRs) for accuracy, completeness, and adherence to guidelines.**

**3.**

**Provide actionable, constructive feedback to agents via live call monitoring (call barging), weekly listening sessions, and one-on-one feedback sessions.**

**4.**

**Identify recurring issues and suggest process improvements based on call and CSR analysis.**

**5.**

**Work closely with team leaders and trainers to develop targeted coaching and training programs.**

**6.**

**Generate sales scripts and performance-enhancement strategies to boost conversion and engagement.**

**7.**

**Compile and present detailed Quality Assurance (QA) reports highlighting performance metrics, trends, and recommendations.**

**Qualifications**:
Graduation (Bachelor’s degree in any stream)

**Preferred Experience**:
Minimum 2 years’ experience in a Quality Assurance role, preferably within a BPO environment.

Experience auditing Sales Processes and contributing to measurable performance improvements.

**Required Skills**:
Excellent communication (verbal & written) and interpersonal skills

Strong analytical abilities with attention to detail

Proficiency with call monitoring tools and QA evaluation techniques

In-depth understanding of Sales and Customer Service best practices

Ability to generate compelling sales scripts and performance feedback

**How to Apply**:
**“Application - Call Quality Auditor”**

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person


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