Quality Auditor

**Position : Quality Analyst** **Experience : MINIMUM 3 years as QA in any bpo)** **Job Location : Gurgaon** **Education : Any Graduate** **Profile**: **- Audit Assignments towards achieving the KPI.** **- Sharing VOC to maximize the revenue with help of Audits Projects.** **- Sharing new ideas to enhance the revenue with the help of audits.** **-...

_**PREFERRED FEMALE CANDIDATES**_ **Skills Required**: - Should be soft spoken with excellent follow skills - Good verbal and written communication skills, with the ability to articulate findings clearly and concisely. - Proficiency in MS Office suite (Word, Excel, PowerPoint), and Google sheets. - Excellent organizational and time management skills with...

_**PREFERRED FEMALE CANDIDATES**_ **Skills Required**: - Should be soft spoken with excellent follow skills - Good verbal and written communication skills, with the ability to articulate findings clearly and concisely. - Proficiency in MS Office suite (Word, Excel, PowerPoint), and Google sheets. - Excellent organizational and time management skills with...

**Job Purpose**:Achieves and maintains operations quality objectives by contributing information and analysis to strategic plans and reviews - Implementing productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; and implementing change - Maintains and improves department...

**1.**_**DVR Auditor**_ **Position Summary**: The DVR Auditor will be responsible for conducting detailed reviews of both pre-recorded and live video footage from test centers, including test sessions and interactions. This role is critical in ensuring compliance with operational standards, identifying anomalies, and supporting continuous improvement in...

**Please find below job details**: **Role **:Statutory Auditor **Experience **:5+ years (Post Qualification) **Location **:Gurgaon **Mode**: Work from office (WFO) **Employment**: Full Time **Job Description**: **Responsibilities**: - Should possess sound technical knowledge of Indian GAAP, Ind AS as well as IFRS and working knowledge of US GAAP. - Can...

Role Summary: Key Responsibilities: 1. Evaluate voice calls to ensure compliance with internal quality standards and client expectations. 2. Validate and analyze Customer Service Reports (CSRs) for accuracy, completeness, and adherence to guidelines. 3. Provide actionable, constructive feedback to agents via live call monitoring (call barging), weekly...

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at...

Key Responsibilities:• Conduct regular quality audits to ensure adherence to SOPs and standards• Use Excel extensively for audit reporting, data slicing, and performance trend analysis• Design and deliver effective training sessions to internal teams and vendor partners• Create engaging training content and modules, TNA, TNI , process SOPs• Analyze...

Join us as a Senior AuditorJoin us in Technology and contribute to independent audit engagement assurance by undertaking allocated tasks within the engagement life cycleYou'll be providing quality and effective assurance as well as influencing our business managers to improve control, specialising in TechnologyThis is also an opportunity to hone your skills...