Quality Auditor

15 hours ago

Gurugram Haryana, India ESSVEE SERVICES Full time

**Position : Quality Analyst**

**Experience : MINIMUM 3 years as QA in any bpo)**

**Job Location : Gurgaon**

**Education : Any Graduate**

**Profile**:
**- Audit Assignments towards achieving the KPI.**

**- Sharing VOC to maximize the revenue with help of Audits Projects.**

**- Sharing new ideas to enhance the revenue with the help of audits.**

**- Providing Area of Improvements to Various Depts. Of Organizations.**

**- Covering all the verticals for Audits of Organizations.**

**- Calibrate calls with the Quality Analysts, team leaders, trainers and client.**
- **Drive Process control & Compliance in addition to managing Audit requirements**:

- **Plan and strategize for project specific recruitment within defined time frames for BQM**:

- **Review with internal respective process stakeholder, Review reports, session and action plan**:

- **Closely investigate the internal escalation and close loop with action plan**:

- **TNI Report to determine the types of training needed for the associates**:

- **Pareto analysis to analyzes the frequency of problems or causes in a process**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work as Quality Auditor: 3 years (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9354220033
- Health insurance

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