Process Associate Quality Auditor Life Insurance

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook We are inviting applications for the role of Process Associate Quality Auditor Life Insurance In this role you will be working as a Quality Auditor conducting the QA assessments bases on approved CTQ list Should have good knowledge in Life Insurance and Annuities domain Should be good written and verbal communication skills Knowledge in MS office will be an added advantage from client reporting standpoint Should be instrumental in driving governance around reporting for internal and external stakeholders Responsibilities Conduct all QA assessments based on approved CTQs Participate in weekly QA Meetings Check Ins facilitated by Quality Assurance Manager Partner with Quality Assurance Manager and CI Quality Analyst s with collecting data Identify trends based on behaviors and not just scores based on CTQs supporting published documentation Maintain all CTQs based on published documentation Maintain all reports based on changing requirements reflected in the documentation provided Provide insights for business improvement with respect to quality hygiene Provides support for any process-level issue risk mitigation Share RCAs plan of action with required coverage on escalations with Genpact and client stake holders Help disseminate regular quality updates in the form of emails and huddles on the floor Accountable for bottom quartile management BQM on quality scores Monitors coaches and gives feedback to processors Qualifications we seek in you Minimum qualifications Graduate in any stream Prior experience of working as a Quality Auditor in back office as well as contact centre is desirable Preferred Skillset Knowledge with Insurance Reinsurance domain awareness Good Communication Skills Good working knowledge of MS Office Life Insurance Annuities market knowledge i e New Business Claims Policy Admin will be preferable Knowledge on quality framework Research and analytical skills Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together