Process Associate

2 days ago

Gurugram Haryana, India Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Job Description - Disability Claims Processing**

**Role Description**

Person would be responsible for Indexing and Claims. Ability to understand Claims receipts and Index accurately followed by Accurate Claims setup and adjudication is required. Process may involve Indexing and Claims to be done separately by different pool of associates

**Education/Experience**:

- Minimum - Graduate
- 1-2 years of customer service experience in International BPOs (non-voice)
- 1-2 years of industry experience (annuity, mutual funds, banking, or insurance) preferably in Claims adjudication

**Skills/Knowledge**:

- Good written and verbal communication skills—Ability to understand conventional English names is critical
- Good mathematical aptitude
- Good commitment to customer service and quality
- Good research and follow-up skills
- ** Typing skills of 25-30 words per minute**:

- Proven ability to work independently and in a team environment
- ** Ability to comprehend French documents is desirable**

**Responsibilities**
- Processes customer claims in a timely and accurate manner
- Meets established quality control measures
- Meets individual productivity requirements
- Communicates with customers through written and oral correspondence
- Provides follow up on requests that cannot be immediately resolved
- Builds relationships with staff from other departments to ensure queries are responded to in a timely manner
- Escalates issues to management when needed
- Works with management to set daily priorities to ensure prompt and efficient service
- Maintains flexibility in a high speed, demanding team environment
- Identifies process improvements to increase efficiencies and streamline processes
- Actively participates in departmental team meetings and other open forums
- Assists with department projects and initiatives as needed
- Soliciting and compiling information and data related to processing activities
- Creating and monitoring the processing checklists and calendars
- Meeting and exceeding client defined service level metrics on timeliness and accuracy

**Job Competencies**:
**_ Please list 4-6 job competencies that can be used to identify behavioral-based interview questions._**
- Rule based decision making ability
- Accurate Data entry skills
- Good typing skills/speed
- Familiarity with review of Imaged documents - Can interpret/understand various formats

**Job Category**:
Customer Service / Operations

**Posting End Date**:
30/10/2025

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