International Call Quality Auditor

2 weeks ago

gurugram, India NLB Services Full time

Quality AnalystLocation-Gurgaon NoidaManage and implement quality processesCollaborate with service delivery teams, to implement quality improvement initiativesEnsure process meets and exceeds Quality & Related KPIConduct error root cause analysis, present findings, and recommendations to the stakeholdersTraining needs identification, Conduct Training/Audit and Up skill resourcesFacilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlightedStudy the process, identify, and implement process improvement initiatives through projectsSupport cross location teamsExperience and Desired SkillsExperience in quality assurance management and process improvementKnowledge of quality assurance methodologies and toolsStrong analytical and problem-solving skillsEffective communication and interpersonal skillsAbility to work well in a team and collaborate with cross-functional teamsRelevant certifications (e.g., Certified Quality Manager, Six Sigma) are a plusPreferred experience in Banking and Financial Services domainPeople handling experience is a mustExcellent Communication skillsShould have experience in working in outsourced environment, in banking domainAbility to work under pressure & in an unstructured environmentShift All days- work from office, US/UK shiftQualification: Any Graduate

  • Call Quality Auditor

    11 hours ago

    Gurugram, Haryana, India Saarathee CRM Pvt. Ltd. Full time

    Role Summary: Key Responsibilities: 1. Evaluate voice calls to ensure compliance with internal quality standards and client expectations. 2. Validate and analyze Customer Service Reports (CSRs) for accuracy, completeness, and adherence to guidelines. 3. Provide actionable, constructive feedback to agents via live call monitoring (call barging), weekly...

  • Quality Auditor

    10 hours ago

    Gurugram, Haryana, India ESSVEE SERVICES Full time

    **Position : Quality Analyst** **Experience : MINIMUM 3 years as QA in any bpo)** **Job Location : Gurgaon** **Education : Any Graduate** **Profile**: **- Audit Assignments towards achieving the KPI.** **- Sharing VOC to maximize the revenue with help of Audits Projects.** **- Sharing new ideas to enhance the revenue with the help of audits.** **-...

  • Internal Auditor

    1 day ago

    Gurugram, India AVA Business Consulting & Risk Management LLP Full time

    Company DescriptionAVA Business Consulting & Risk Management LLP offers comprehensive capabilities and deep industry knowledge to solve complex organizational issues. We are a sector-neutral integrated service organization with a growing list of returning and new clients each year. AVA provides stakeholders with integrated solutions to demanding business and...

  • Internal Auditor

    1 day ago

    Gurugram, India AVA Business Consulting & Risk Management LLP Full time

    Company DescriptionAVA Business Consulting & Risk Management LLP offers comprehensive capabilities and deep industry knowledge to solve complex organizational issues. We are a sector-neutral integrated service organization with a growing list of returning and new clients each year. AVA provides stakeholders with integrated solutions to demanding business and...

  • Internal Auditor

    2 days ago

    Gurugram, India AVA Business Consulting & Risk Management LLP Full time

    Company DescriptionAVA Business Consulting & Risk Management LLP offers comprehensive capabilities and deep industry knowledge to solve complex organizational issues. We are a sector-neutral integrated service organization with a growing list of returning and new clients each year. AVA provides stakeholders with integrated solutions to demanding business and...

  • Internal Auditor

    1 day ago

    Gurugram, India AVA Business Consulting & Risk Management LLP Full time

    Company Description AVA Business Consulting & Risk Management LLP offers comprehensive capabilities and deep industry knowledge to solve complex organizational issues. We are a sector-neutral integrated service organization with a growing list of returning and new clients each year. AVA provides stakeholders with integrated solutions to demanding business...

  • Internal Auditor

    1 day ago

    gurugram, India AVA Business Consulting & Risk Management LLP Full time

    Company DescriptionAVA Business Consulting & Risk Management LLP offers comprehensive capabilities and deep industry knowledge to solve complex organizational issues. We are a sector-neutral integrated service organization with a growing list of returning and new clients each year. AVA provides stakeholders with integrated solutions to demanding business and...

  • Internal Auditor

    1 day ago

    Gurugram, India AVA Business Consulting & Risk Management LLP Full time

    Company Description AVA Business Consulting & Risk Management LLP offers comprehensive capabilities and deep industry knowledge to solve complex organizational issues. We are a sector-neutral integrated service organization with a growing list of returning and new clients each year. AVA provides stakeholders with integrated solutions to demanding business...

  • Quality Auditor

    4 days ago

    Gurugram, Haryana, India Saarathee CRM Pvt. Ltd. Full time

    **Job Title: nvnv** **Location: Gurgaon (On-site)** **Company: Saarathee CRM Pvt Ltd** **Employment Type: Full-Time** **Role Summary**: **Key Responsibilities**: **1.** **Evaluate voice calls to ensure compliance with internal quality standards and client expectations.** **2.** **Validate and analyze Customer Service Reports (CSRs) for accuracy,...

  • Quality Auditor

    2 weeks ago

    gurugram, India Snapdeal Full time

    Key Responsibilities:• Conduct regular quality audits to ensure adherence to SOPs and standards• Use Excel extensively for audit reporting, data slicing, and performance trend analysis• Design and deliver effective training sessions to internal teams and vendor partners• Create engaging training content and modules, TNA, TNI , process SOPs• Analyze...