Pa- Call Quality

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

Role Summary: Key Responsibilities: 1. Evaluate voice calls to ensure compliance with internal quality standards and client expectations. 2. Validate and analyze Customer Service Reports (CSRs) for accuracy, completeness, and adherence to guidelines. 3. Provide actionable, constructive feedback to agents via live call monitoring (call barging), weekly...

**PRINCIPAL DUTIES AND RESPONSIBILITIES**: - Answer calls, chats & mails with an approach to deliver positive customer satisfaction - Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision - Focus on First Call/ chat resolution & accurate research initiation - Maintain internal...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

**Join our Team as a Quality Controller**: **Location: Gurugram**:** About the role**: Are you passionate about quality and compliance? As a Quality Controller at Onecom, you'll ensure our sales and customer service calls meet the highest standards. You'll listen to calls, provide compliance support, and produce performance reports to help improve our sales...

We are hiring BDE for a leading European company located in Gurgaon, Haryana. Experience-2+yrs Package offered-50k per month **Should have experience in Sales within outsourcing call centres**& willing to grow in domain. Description **Outsourcing call center "Yellow Calls" provides high-quality services to customers, including telemarketing, customer...

**Join our Team as a Quality Controller**: Location: Gurugram **About the role**: Are you passionate about quality and compliance? As a Quality Controller at Onecom, you'll ensure our sales and customer service calls meet the highest standards. You'll listen to calls, provide compliance support, and produce performance reports to help improve our sales...

**Join our Team as a Quality Controller**: **Location: Gurugram**: **Salary: 4.5 -5.5 LPA (dependent on experience)**: **About the role**: Are you passionate about quality and compliance? As a Quality Controller at Onecom, you'll ensure our sales and customer service calls meet the highest standards. You'll listen to calls, provide compliance support, and...