International Voice Process

4 days ago

Gurugram Haryana, India Oxilum Tehnologies Full time

**PRINCIPAL DUTIES AND RESPONSIBILITIES**:

- Answer calls, chats & mails with an approach to deliver positive customer satisfaction
- Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
- Focus on First Call/ chat resolution & accurate research initiation
- Maintain internal & client defined quality on calls/ chats/mails
- Understands and contributes positively in meeting client SLAs & targets
- Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently
- Take complete ownership of self-learning & development

**Role Requirements: -**
- Any Qualification
- 0-5 yrs of Experience for Associate Level
- Strong Customer Service Orientation
- Excellent comprehension and articulation of client specific plans and provisions
- Working knowledge of computers (Diploma / short term course)
- Appropriate Typing speed to be able to efficiently manage documentation during/post interaction

**Working Days**: 5 Days working with Rotational Week off

**Notice Period**: Immediate

**Shift Timings**:

- US Shift - Should be flexible to work in Night Shifts.
- Cab Facilities will be provided.

**Job location**: Chennai

**Salary**

For Freshers Salary Upto **2.5L CTC PA**

For Experienced Salary Upto **5L CTC PA**

**Rounds of Interview**
- Online Assessment Test **Laptop/Desktop with Webcam required to take the test**:

- Technical & HR Discussion

**Regards,**

**Mohammed**

9790992922

HR - Oxilum
- Role:_Customer Service
- Salary:_ 2,50,000 - 5,00,000 P.A.
- Industry:_Financial Services
- Functional Area_Customer Success, Service & Operations
- Role Category_Customer Success, Service & Operations - Other
- Employment Type:_Full Time, Permanent
- Key Skills

BPO

International Voice Process

Wipro

Cognizant

Customer Service

Genpact

zoho

TCS

Accenture

HP

Inbound

HCL

Customer Relationship

Customer Support

Infosys

IBM

Technical Support

IGT

Healthcare

Teleperformance

Amazon

Capgemini

WNS

Customer Handling

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:_Any Graduate

Company Profile
- Oxilum Technologies

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