Quality Auditor

3 days ago

Delhi Delhi, India Devriz Fashion Lifestyle Private Limited Full time

**Job Title**: Quality Auditor - Telesales

**Location**: Preet Vihar, Delhi
**Salary**: Up to ₹25,000 per month

**Job Summary**:
**Key Responsibilities**:

- Monitor, evaluate, and audit telesales calls to ensure quality, compliance, and performance standards.
- Provide regular feedback to telesales executives and suggest improvements.
- Identify training needs based on call quality and performance gaps.
- Prepare and maintain quality reports and audit summaries.
- Collaborate with team leaders to drive performance and adherence to process.
- Support the team in achieving sales targets and maintaining high customer satisfaction.
- Assist in leading and mentoring a team, as and when required.

**Requirements**:

- **Experience**: Minimum 2-3 years in telesales with exposure to call auditing or quality control.
- Strong understanding of sales techniques and call handling standards.
- Good listening, analytical, and feedback-giving skills.
- Ability to lead, mentor, and motivate team members.
- Proficient in MS Office (Excel, Word, etc.) and call monitoring tools (if any).

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off

Schedule:

- Day shift

**Experience**:

- Quality assurance: 2 years (preferred)

Work Location: In person

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