Sub Region/Site IT Operations Lead

A Senior Engineer (SE) is a team member responsible for setting and realizing the vision for IT solutions within their portfolio of products, platforms, and services. Specific to this role, this includes managing and optimizing IT operations across a defined geographic area, overseeing field services, ensuring effective site management, and leading local IT teams to deliver high-quality IT support and services. This role requires a combination of technical expertise, leadership skills, and the ability to collaborate with cross-functional teams. The role reports to the Regional IT Operations Leader

The ideal candidate for this position has a proven record of accomplishment of blending strategic planning, operational management, and leadership skills that ensure the efficient functioning of IT systems and services at regional sites. The candidate needs to be comfortable working in a fast-paced, collaborative, and highly matrixed environment. This includes working with ambiguity, creating operational maturity vs. having it already in place, and have successful experience managing operations and hiring and developing talent.

As a Connector they contribute by:

• Collaborate closely with various product and service delivery teams to ensure that the right solution is built and that it is built as intended, that all service levels are met and that customer expectations are exceeded.

• Foster strong relationships with business units and stakeholders to deliver products/services that support business goals

• Working in a team with a DevOps mindset

• Inspiring colleagues to achieve at a high level, push teams to deliver great results, and hold an optimistic attitude

• Showing a passion for learning and developing skills, trying new technologies, and embracing the full stack engineer mindset

As a Navigator they aid the success of business focused IT solutions by:

• Having an ability to participate in or conduct solution or infrastructure reviews and recommend development best practices

• Working closely with IT consumers to identify their needs and align product and services accordingly. Develop and maintain a service strategy that supports business goals.

• Being curious and asking questions to drive out the best possible outcome for users of their product or services

As an Orchestrator they orchestrate capabilities to drive value from their product or services by:

• Assisting with any part of the tech stack where needed

• Demonstrating desire to improve all aspects of the product, both technical and processes

• Delivering outstanding results for our customers by creating systems to meet business needs in a scalable, reliable, and secure manner

How a Senior Engineer works?

• Through Strategic Partnerships: Build and maintain strong and credible relationships across Corteva IT and our strategic partners and vendors to ensure seamless service delivery.

• Harmonizes Business Needs and IT Strategies: Keeps a secure and differentiating employee or customer experience at the forefront of all they do. Oversees clear business capability definition and ensures alignment to technology products and services are in place to support.

• Takes accountability for monitoring and achieving objectives related to governance and service level management for the product and/or services they manage: ensures that all service levels are met and that customer expectations are exceeded, clearly communicates performance targets to relevant stakeholders, ensures compliance and adherence to Corteva standards.

• Productive Individual: individual execution that benefits the goals and demands of the larger team

• Standard and Compliant Solutions: engineers solutions to align with EA, Engineering, and CoE direction

• Productive Team: partners with team, POs, and SAs on creating solutions to meet business needs using IT and industry standards-based approaches.

What isa SeniorEngineer's Responsibilities?

• Operational Management: Oversee IT operations and field services for multiple sites within a sub region, ensuring consistent delivery of IT services and support. Manage IT infrastructure, including hardware, software, and network systems, to ensure they meet operational requirements and performance standards.

• Team Leadership: Lead and manage site or sub region IT teams, including field service technicians, site IT support staff, and other personnel. Ensure adequate staffing levels and manage scheduling to meet service demands.

• Service Delivery and Quality Assurance: Monitor performance metrics, track service quality, and address any issues or areas for improvement. Ensure timely resolution of IT incidents and service requests, maintaining high levels of customer satisfaction.

• Site Management: Oversee IT operations at regional sites, including hardware and software installations, maintenance, and upgrades. Coordinate with site managers and other stakeholders to ensure IT systems support local business operations effectively. Ensure compliance with organizational policies, standards, and regulatory requirements at each site.

• Project Management: Lead and manage regional IT projects, including system upgrades, deployments, and new technology implementations. Coordinate with project teams, vendors, and other stakeholders to ensure project goals are met within scope, time, and budget constraints.

• Vendor Management: Evaluate vendor performance and make recommendations for improvements or changes as needed.

• Site Assessments: Understand on an ongoing basis the changing needs and state of equipment in sites as it relates to infrastructure, end points, video collaboration, and print. Proactively stay ahead of devices approaching obsolescence.

• Demand Management: Ensure all incoming work from all sources, which include Server, Network, Application, Security and Business requests are fulfilled in alignment with SLA and business expectations with appropriate urgency.

• Incident and Problem Management: Oversee the management of IT incidents and problems, ensuring effective root cause analysis and resolution. Implement and maintain incident response and escalation procedures to handle critical issues promptly.

• Communication and Reporting: Maintain effective communication with regional and corporate leadership, providing regular updates on IT operations, service performance, and project status. Prepare and present reports on performance, service levels, and operational metrics.

• Risk Management and Compliance: Identify and manage risks associated with operations, including cybersecurity threats and operational disruptions. Ensure compliance with relevant regulations, industry standards, and organizational policies.

• Security and Compliance: Implement and enforce security policies and procedures to safeguard data and systems. Ensure compliance with industry standards and regulations.

• Seek, embrace, and maintain strategic partnerships with product vendors and suppliers

• Provide on-call support as needed to ensure 24/7 system availability.

• Security and Compliance: Implement and enforce security policies and procedures to safeguard data and systems. Ensure compliance with industry standards and regulations.

• Coordinate change management, release management, and configuration management processes for the product/services they manage.

• Documentation: Maintain detailed documentation of system configurations, procedures, and troubleshooting guides.

• Establish strong connections between the respective teams within IT. They should have a deep understanding of the interdependent relationship between infrastructure, information security and the applications/services.

• Ensure personnel and infrastructure are in compliance with global, regional, and local regulations (e.g., FDA, SOX, GDPR…). Participate in audits as required

• Develop and maintain close partnerships with associated functions within Corteva IT including Software Development and Support, ERP, Enterprise Architecture, Portfolio and Program Management, and Cybersecurity

• Incorporate operational excellence standards into daily operations to continually improve performance by regularly assessing service performance, gathering feedback, and driving improvements. Implement best practices, conduct post-implementation reviews, and optimize processes.

• Other duties, as assigned

Position Requirements & Critical Experience – What You will Bring

• Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).

• 5 to 7+ years of proven experience in IT operations management, including field services and site-based IT support. Experience managing multiple locations is essential.

• Technical Skills: Strong knowledge of IT infrastructure, including networks, servers, and hardware. Familiarity with IT service management frameworks and methodologies.

• Leadership Skills: Demonstrated leadership ability with experience in team management and coaching

• Project Management: Experience in managing IT projects, with strong organizational and problem-solving skills.

• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with various stakeholders.

• Excellent problem-solving and troubleshooting skills.

• Ability to communicate technical information effectively to both technical and non-technical stakeholders.

• Excellent product management skills

• Excellent analytical and critical thinking skills

• Strong ability to engage with a global team and provide coaching and oversight

• Strong organizational skills to manage multiple tasks within the constraints of timeline and budget

• Ability to thrive in a fast-paced environment, learn rapidly and master diverse technologies and techniques

Other Preferred Qualifications:

• Certifications in project management (e.g., PMP) or IT service management (e.g., ITIL) can be beneficial.

• ITIL, Agile, PMP certification(s)

• Operating in an Infrastructure as Product (IaP) environment

• Experience in customer service and internal consulting

• Proven success in contributing to a collaborative environment

• Proven ability to work creatively and analytically in a problem-solving environment

• Adaptable: Ability to adapt to changing circumstances and manage multiple priorities effectively.

• Detail-Oriented: Strong attention to detail in managing IT operations and ensuring service quality.