Pre Sales

14 hours ago

Gurgaon, Haryana, India CogentHubCX Full time ₹ 20,00,000 - ₹ 25,00,000 per year

The purpose of the JD is to find a seasoned Pre-Sales Head Senior Manager for our BPO business who will be responsible for leading the pre-sales function, designing compelling outsourcing solutions, and working closely with sales, operations, and delivery teams to drive business growth. The ideal candidate will have deep domain knowledge across customer support, back-office, and industry-specific processes, with a strong understanding of commercial models and global delivery frameworks.

Key Responsibilities:

  • Leadership & Strategy:

  • Lead, mentor, and grow a high-performing pre-sales team.

  • Define the pre-sales strategy in alignment with sales and product goals.

  • Work closely with sales leadership to develop go-to-market (GTM) strategies.

  • Solutioning & Technical Expertise:

  • Own the technical relationship with prospects during the sales cycle.

  • Translate client requirements into tailored solutions using company offerings.

  • Collaborate with product and engineering teams to ensure feasibility and innovation.

  • Sales Support & Enablement:

  • Lead the end to end solutioning process for BPO RFPs, RFIs,RFQs across verticals such as BFSI, Healthcare, Telecom, Retail, etc.

  • Build compelling value propositions and solution architectures.

  • Ensure technical and functional fit of proposed solutions.

  • Client Engagement:

  • Participate in client meetings, discovery sessions, and workshops.

  • Act as a trusted advisor to prospects and clients on solution design.

  • Assist in building long-term customer relationships that drive revenue growth.

  • Operational Excellence:

  • Develop and maintain pre-sales documentation, tools, and playbooks.

  • Track KPIs (win rate, deal velocity, PoC success rate) and optimize processes.
  • Ensure alignment between sales, delivery, and product roadmaps.

Required Skills & Qualifications

  • Bachelor's degree in Business, Operations, or a related field (MBA preferred).
  • 8+years of experience in BPO pre-sales or solutioning across multiple geographies.
  • Strong understanding of global delivery models, pricing strategies (FTE-based, outcome-based), and transition frameworks.
  • Excellent communication and stakeholder management skills.
  • Ability to lead and mentor high-performing solutioning teams., marketing automation (e.g., HubSpot, Marketo), and CRM tools (e.g., Salesforce)
  • Excellent storytelling, content development, and presentation skills
  • Analytical mindset with experience in data-driven marketing decisions
  • Willingness to travel for client meetings, events, and international marketing initiativesExposure to both voice and non-voice BPO processes.
  • Knowledge of digital tools such as RPA, AI/ML in operations, workflow platforms.
  • Hands-on experience working with clients in North America, Europe, or APAC regions

Apply on Naukri or send your CV on Faraz..AI with the subject line Pre Sales Senior Manager (Immediate Joiner Needed)

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