nance /Facility Engineer- Real Estate Industry - Mumbai (Borivali (W))

7 hours ago

Mumbai, Maharashtra, India DC Consultants Full time ₹ 5,00,000 - ₹ 12,00,000 per year


Job Description:

We have an opening for the post of Maintenance Engineer for a reputed Company in Real Estate Industry for their Mumbai (Borivali) Head Office.

Position Objective:

  • To manage all maintenance work of the properties post-handing over of possession to customers. 
  • Fulfill obligations of the Company with respect to customers, during Defects Liability Period.


Key Responsibilities:

1. Collating property information 

  • Receive from Sales Dept., hand-over documents, post possession of properties to the customers. 
  • Receive from Sales / Legal Depts., 
    • document copies specifying company obligations to customers regarding maintenance/defect liability period.
    • Contact information regarding customer/society (secretary/chairman). 

  • Receive from Construction team / Architects, As-Built Drawings and specifications.
  • Receive from Contracts dept.,

    • Copies of Defects Liability Period specifications in the various Contracts with vendors. 
    • Copies of Warranties as specified in the Work Orders. 
    • Copies of AMC (Annual Maintenance Contracts). 
    • Contractor / vendor data (contact information). 

  • Receive from Purchase Dept., 

    • Guarantees / Warrantees of materials used. 
    • Supplier data (contact information). 
    • List and specification of materials / equipment used in the property.

  • Inspect the premises and installations and understand the Company's scope for maintenance.

2. Resource Planning 

  • Maintain vendor list / develop appropriate vendors / petty work vendors for maintenance works, such as, 

    • Civil repairs, scaffolding, painting, deep cleaning, façade cleaning 
    • Carpenters, Doors and hardware, Window repairs 
    • Electricians, Plumbers, pump/motor repairs 
    • Elevator, Parking system 
    • STP vendor 
    • Fire Alarm, Fire Fighting agencies / equipment suppliers 
    • Security systems / CCTV / VDP vendors 
    • Landscape 

  • Plan for tools, equipment, spares, storage spaces for same. 
  • Plan maintenance team (internal resources such as supervisors, CRM assistants)

3. Complaint Assessment

  • Register complaints. 
  • Interact with customer and understand the specific nature of the complaint / problem. 
  • Interact with construction team / quality engineer to identify the root cause. Determine the Scope and extent of Company's obligations. Obtain approval of CRM Head.

4. Execution 

  • Plan corrective action, mobilize resources, execute, and satisfactorily resolve the complaints. 
  • Obtain the customer's acknowledgement. 
  • Report closure to CRM head.

5. Analysis and recommendations 

  • Analyze the complaints / nature of corrective works carried out, observe trends, perform root-cause analysis and report to Construction Head. 
  • Brainstorm with the construction team and recommend preventive measures (CAPA)

6. Reports and Records

  • Maintain Complaints Register 
  • Maintain expenses record for the works done 
  • Submit complaints-and-action-taken reports on a regular basis (monthly), project-wise, categorizing the complaints based on their nature, the costs incurred. 
  • Assess performance of vendors and recommend corrective action if any.

Reports to: Manager - CRM

Candidate's profile:

  • Graduate with seven plus years of work experience in a similar capacity, in the field of estate maintenance of residential and commercial properties. An engineering backgound is advantageous. 
  • Has strong organizing and multi-tasking skills. 
  • Has good interpersonal skills and problem-solving abilities. 
  • Is fluent in the local languages.

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