Customer Support Associate

1 week ago


Saibaba Colony Coimbatore Tamil Nadu, India Eagle Fleet Services Private Limited (Red Taxi) Full time ₹ 1,44,000 - ₹ 1,92,000 per year

Responsibilities:

  • Manage inbound and outbound calls in a timely manner

  • Follow communication "scripts" when handling different topics

  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

  • Find opportunities to improve customer retention.

  • Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversations in our call center database in a comprehensible way

  • Frequently attend internal training programs to improve knowledge and performance level

  • Meet individual qualitative and quantitative targets

Requirements and skills:

  • Previous experience in a customer support role (If applicable)

  • Strong phone and verbal communication skills along with active listening

  • Familiarity with CRM systems and practices

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

  • Basic Computer skills.

Job Types: Full-time, Regular / Permanent

Salary: ₹14, ₹15,500.00 per month

Schedule:

  • Day shift / Fixed shift

Job Types: Full-time, Permanent, Fresher

Pay: ₹14, ₹16,000.00 per month

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Required)

Language:

  • tamil (Required)
  • English (Required)

Location:

  • Saibaba Colony, Coimbatore, Tamil Nadu (Required)

Work Location: In person



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