Customer Support Associate

8 hours ago

Chennai Tamil Nadu, India Mosahay associate pvt ltd Full time

A Malayalam Voice Process job involves handling customer interactions, primarily through phone calls, in the Malayalam language. Responsibilities include addressing customer inquiries, resolving issues, providing information about products and services, and ensuring customer satisfaction. Strong communication skills in Malayalam and proficiency in using customer relationship management (CRM) software are crucial. Key Responsibilities:

- **Handling Inbound and Outbound Calls**:Managing customer calls, both incoming and outgoing, in Malayalam.
- **Customer Support**:Providing support to customers by addressing their queries, resolving issues, and offering solutions.
- **Information Delivery**:Communicating accurate information about products, services, and company policies to customers.
- **Issue Resolution**:Effectively resolving customer complaints and escalating complex issues when necessary.
- **Maintaining Records**:Documenting customer interactions, feedback, and resolutions in CRM systems.
- **Achieving Targets**:Meeting or exceeding customer satisfaction and call resolution targets.
- **Process Improvement**:Contributing to the improvement of customer service processes by providing feedback.
- **Team Collaboration**:Collaborating with team members to enhance the overall customer experience.

Essential Skills:

- **Malayalam Fluency**: Excellent verbal communication skills in the Malayalam language.
- **Customer Service Skills**: Strong customer service orientation with a focus on empathy and patience.
- **Communication Skills**: Ability to communicate clearly and effectively with customers.
- **Problem-Solving Skills**: Ability to analyze customer issues and provide appropriate solutions.
- **Computer Skills**: Proficiency in using CRM software and other relevant tools.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹13,077.39 - ₹15,209.90 per month

**Language**:

- English (required)
- Hindi (preferred)
- Malayalam (required)

Work Location: In person

  • Customer Support Associate

    4 days ago

    Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    A **customer support associate's** job role is to provide customer service, manage customer concerns, and build positive customer relationships: - Prepare for customer inquiries: Study products, services, and customer service processes Customer support associates should have strong interpersonal skills, be able to work independently and as part of a team,...

  • Customer Service Associate

    4 days ago

    Ambattur, Chennai, Tamil Nadu, India Mosahay associate pvt ltd Full time

    customer support associate language (Kannada) 13k-15k **Gather the Feedback from Customer & Maintain Long Lasting Relationship**. Handle inbound & Outbound calls from customers in a professional and courteous manner. Listen attentively to customer inquiries, concerns, and feedback. Provide accurate information and solutions to customer queries. **Job...

  • Customer Support Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Cosmosoft technologies Full time

    customer support associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individua **Job Types**: Full-time, Permanent, Fresher Pay:...

  • Customer Support Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Tech Mahindra Full time

    Job Title: Customer Service Associate - Inbound Voice Location: Chennai (Work from Office) About the Role Salary - ₹3.0 LPA to ₹3.8 LPA (based on experience and current CTC) Eligibility - Education: Graduates or Postgraduates only - Minimum 1 year of experience in a BPO (Inbound Voice Process) - Excellent English communication skills (verbal and...

  • Associate IT Customer Support Technician

    6 days ago

    Chennai, Tamil Nadu, India KBR Full time

    **Title**: Associate IT Customer Support Technician **Key Responsibilities**: Receive, inspect, and record IT equipment deliveries, ensuring that all items match purchase orders and specifications. Store IT equipment and components in the warehouse, following proper storage protocols to prevent damage or loss. Maintain accurate inventory records and manage...

  • Customer Support Associate

    3 weeks ago

    Coimbatore, Tamil Nadu, India Avantor Full time

    The Opportunity Entry level position provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues Gather information to identify and assess nature of problem Record incident in a tracking system to maintain log of product issues for escalation and product development teams Typically...

  • Customer Support Associate

    2 days ago

    Coimbatore, Tamil Nadu, India KGIS Full time

    We're Hiring: Senior Process Associate - International Voice Process Location: Coimbatore Are you an experienced professional in the International Voice Process domain? Join our vibrant team and work with a leading provider of US-based sales and home services support. Key Responsibilities: Handle inbound customer queries from US clients Promote and sell...

  • Customer Support Associate

    2 days ago

    Chennai, Tamil Nadu, India Sarvajith Infotech Full time

    **Gender Preference**:Male/ Female - Good communication skill - Graduate/Knowledge in electrical engineering. - Installation & Commissioning of our EV chargers and maintain SOP for the same. - FAQ for customer service support - understanding the issue and allocation of respective teams to close the issue ASAP - Maintain customer CMS and product details -...

  • Customer Support Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Prodapt Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionProdapt is a leading player in the Connectedness industry, providing consulting, business reengineering, and managed services for top telecom and tech enterprises such as Google, Amazon, and Verizon. With over 6,000 experts across the globe, Prodapt connects 1.1 billion people and 5.4 billion devices worldwide. Recognized by Gartner and...

  • Customer support

    2 weeks ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 6:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Address: 269Q+4X9, Government Data Centre Rd, Surya Nagar, Kotturpuram, Chennai, Tamil Nadu 600085Link: Job...