Customer Support Associate

11 hours ago

Chennai Tamil Nadu, India Mosahay associate pvt ltd Full time

A Malayalam Voice Process job involves handling customer interactions, primarily through phone calls, in the Malayalam language. Responsibilities include addressing customer inquiries, resolving issues, providing information about products and services, and ensuring customer satisfaction. Strong communication skills in Malayalam and proficiency in using customer relationship management (CRM) software are crucial. Key Responsibilities:

- **Handling Inbound and Outbound Calls**:Managing customer calls, both incoming and outgoing, in Malayalam.
- **Customer Support**:Providing support to customers by addressing their queries, resolving issues, and offering solutions.
- **Information Delivery**:Communicating accurate information about products, services, and company policies to customers.
- **Issue Resolution**:Effectively resolving customer complaints and escalating complex issues when necessary.
- **Maintaining Records**:Documenting customer interactions, feedback, and resolutions in CRM systems.
- **Achieving Targets**:Meeting or exceeding customer satisfaction and call resolution targets.
- **Process Improvement**:Contributing to the improvement of customer service processes by providing feedback.
- **Team Collaboration**:Collaborating with team members to enhance the overall customer experience.

Essential Skills:

- **Malayalam Fluency**: Excellent verbal communication skills in the Malayalam language.
- **Customer Service Skills**: Strong customer service orientation with a focus on empathy and patience.
- **Communication Skills**: Ability to communicate clearly and effectively with customers.
- **Problem-Solving Skills**: Ability to analyze customer issues and provide appropriate solutions.
- **Computer Skills**: Proficiency in using CRM software and other relevant tools.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹13,077.39 - ₹15,209.90 per month

**Language**:

- English (required)
- Hindi (preferred)
- Malayalam (required)

Work Location: In person

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