Customer Support Associate

8 hours ago


Chennai Tamil Nadu, India Mosahay associate pvt ltd Full time

A **customer support associate's** job role is to provide customer service, manage customer concerns, and build positive customer relationships:

- Prepare for customer inquiries: Study products, services, and customer service processes

Customer support associates should have strong interpersonal skills, be able to work independently and as part of a team, and be able to handle multiple tasks simultaneously. They should also be able to stay calm when customers are stressed or upset.
- Respond to customer inquiries: Understand the inquiry, review previous inquiries and responses, and gather and research information
- Resolve customer issues: Provide technical support, troubleshoot, and recommend solutions
- Document customer interactions: Record customer inquiries, responses, and actions in customer accounts
- Improve customer service: Recommend process improvements and identify new product and service opportunities
- Use customer relationship management (CRM) tools: Monitor and upgrade customer interaction data, and create automated communications
- Complete clerical work: Word process, copy, and file

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹13,000.75 - ₹16,000.60 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Kannada (required)

Work Location: In person

**Speak with the employer**
+91 7978877984
Expected Start Date: 04/11/2024



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