Customer Support Associate

17 hours ago

Chennai Tamil Nadu, India SARA INFOTECH Full time

**Job Title: Inbound Voice Process Associate**

**Job Summary**

**Key Responsibilities**
- **Customer Interaction**: Answer incoming calls from customers, providing accurate information and courteous assistance.
- **Issue Resolution**: Listen to customer concerns, identify the root cause of the problem, and provide effective solutions. Escalate complex issues to the appropriate department when necessary.
- **Information Management**: Accurately document all customer interactions, including details of inquiries, complaints, and resolutions, in the CRM system.
- **Product/Service Knowledge**: Maintain a deep understanding of the company's products, services, and policies to provide comprehensive support to customers.
- **Adherence to Standards**: Follow all company procedures and service level agreements (SLAs) to meet performance targets.
- **Feedback & Improvement**: Actively participate in team meetings and training sessions to improve skills and contribute to process enhancements.
- **Team Collaboration**: Work effectively with team members and other departments to ensure a seamless customer experience.

**Qualifications**
- **Education**: High School Diploma or equivalent; a Bachelor's degree is a plus.
- **Experience**: 1-2 years of experience in a customer service or call center environment is preferred.
- **Skills**:

- Excellent verbal communication skills with a clear and professional telephone voice.
- Strong listening and problem-solving abilities.
- Patience and empathy when dealing with difficult customers.
- Ability to multitask and navigate multiple systems while on a call.
- Basic computer proficiency and familiarity with CRM software.
- Typing speed of at least 25 words per minute.

**Working Conditions**
- This is a voice-based role that requires sitting for extended periods.
- The role may involve working in shifts, including evenings, weekends, and holidays.
- May be required to handle a high volume of calls during peak hours.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹21,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

**Language**:

- English (preferred)

Work Location: In person

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