Customer Support Associate

10 hours ago


Ambattur Chennai Tamil Nadu, India Mosahay associate pvt ltd Full time

A customer service associate's job description includes:

- Responding to customer inquiries: Answering customer questions, understanding their concerns, and resolving issues
- Providing technical support: Troubleshooting product and service issues
- Maintaining customer relationships: Keeping customers satisfied and managing their concerns
- Recording customer inquiries: Documenting inquiries and responses in customer accounts
- Collaborating with other teams: Working with sales and product teams to address customer complaints
- Using CRM tools: Using Customer Relationship Management (CRM) tools to monitor customer interactions and create automated communications
- Completing clerical work: Performing basic clerical work like word processing, copying, and filing

Customer service associates should have strong interpersonal skills and be able to use a positive tone. They should also be able to use close and distance vision, adjust focus, and use their hands to finger, handle, or feel.

**Job Types**: Full-time, Permanent

Pay: ₹13,000.88 - ₹15,000.68 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Kannada (required)

Work Location: In person

**Speak with the employer**
+91 7978877984
Expected Start Date: 24/09/2024



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