Associate Customer Support
2 days ago
Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.
**Position Summary**:
**Job Duties**:
1. Answers inbound customer calls and responds to client issues related to all product lines.
3. Utilizes the Navision system to obtain information for client questions and problem resolution.
4. Logs calls into the Navision call tracking system documenting information exchange which took place during the call.
6. Enrolls customers into data collection programs with OEC or third party vendors based on information received from the dealer’s DMS.
7. Updates and maintains client database information.
8. Assists team lead and department manager within the department by providing leadership and guidance to junior team members; may assist overseeing related projects.
9. Completes special project work (i.e., customer follow-up calls, customer data spreadsheet projects, etc.) as requested by the team lead or manager.
**Education**:
Requires a high school diploma, GED (General Educational Development), or equivalent.
Must pass Customer Support II Certification testing to function in this job category.
**Experience**:
In addition to the education outlined above, at least 1 year prior experience within OEC’s Customer Support Department with demonstrated growth in service, product knowledge and problem resolution. Ability to understand products and explain functionality. Requires a self-motivated, team-player with excellent communication and interpersonal skills; close attention to detail. Ability to build relationships both inside and outside the company. Assists associate customer support reps with escalated issues which are able to be resolve at this level within the organization. Demonstrated strong customer service skills, general PC skills in a Windows environment.
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