Customer Support Representative

3 days ago

Thoraipakkam Chennai Tamil Nadu, India Valam Solutions Full time

**Job Title**: Customer Support Executive

**Location**: Thoraipakkam
**Experience**: 1-3 years
**Employment Type**: Full-time

**Job Summary**:
We are looking for a friendly, energetic, and customer-focused individual to join our team as a **Customer Support Executive.** The role involves handling guest inquiries, resolving issues, and ensuring a seamless guest experience from booking to checkout.

**Key Responsibilities**:

- Assist guests with reservations, check-in/check-out processes, and general queries.
- Provide information about hotel services, amenities, and local attractions.
- Handle customer complaints and resolve issues effectively to ensure guest satisfaction.
- Maintain records of guest interactions and transactions.
- Coordinate with housekeeping, food & beverage, and other departments to meet guest needs.
- Follow company policies and procedures to ensure smooth operations.

**Requirements**:

- Bachelor’s degree / Diploma in Hospitality, Tourism, or related field (preferred).
- Prior experience in **customer service/hospitality** is an advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving ability with a customer-first attitude.
- Basic computer knowledge and ability to work with booking systems.
- Willingness to work in shifts, including weekends and holidays.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

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