Call Centre Representative

4 hours ago

Chennai Tamil Nadu, India Qube Cinema Full time

**Job Title**: Call Centre Representative / Customer Support Executive

**Location**: Chennai

**Job Type**: Full-Time

**Roles & Responsibilities**:

- Handle a high volume of inbound calls efficiently and professionally.

- Follow call centre scripts and guidelines while addressing customer queries.

- Identify customer needs, research issues, and provide appropriate solutions.

- Deliver excellent customer service with patience, empathy, and professionalism.

- Manage multitasking, prioritization, and time effectively.

- Be flexible to work in rotational shifts as per business requirements.

- Coordinate with internal teams to ensure timely support and issue resolution.

- Prepare and maintain accurate reports and call logs.

**Required Skills**:

- Strong communication and interpersonal skills.

- Fluency in Hindi and English is mandatory.

- Knowledge of Telugu will be an added advantage.

- Ability to remain calm and composed under pressure.

- Good problem-solving and active listening skills.

- Basic computer literacy and familiarity with CRM tools or call-handling systems.

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