Call Centre Representative

**Job Title**: Call Centre Representative / Customer Support Executive **Location**: Chennai **Job Type**: Full-Time **Roles & Responsibilities**: - Handle a high volume of inbound calls efficiently and professionally. - Follow call centre scripts and guidelines while addressing customer queries. - Identify customer needs, research issues, and provide...

We have urgent opening for call centre executive who can give customer support and counselling services on call to our clients at Prashanth Fertility Research Centre - Chennai. As a Call Center Executive with Counselling at our healthcare center, you will play a pivotal role in providing empathetic support, guidance, and counselling to patients seeking...

**Duties and Responsibilities** - Supervise the daily call Centre operations, guide the team to success and promote a cohesive team. - Maximize the productivity of resources by conducting effective resources planning. - Guide representatives through difficult call or issues. - Collect and analyze the call centre data basis with other departments, gathering...

JOB DESCRIPTIONPosition: Call Centre Executive - Retail Industry Company: FRQ BRO Private Limited (OPPO) Location: Coimbatore Experience: 0–1 year (Freshers can apply) Both: Male and female can apply salary: 17000 Monthly Office Timing: 10.00 AM TO 6.30 PMCompany Benefits: PF, ESIC, GPA, Training with pay, Brith day gifts, Demo offers, Diwali Bonus, yearly...

Hiring, training, coaching, and leading call center representatives as they provide support for customers. Answering representative's questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives Leading team meetings, asking questions to better understand the calls...

Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by...

Responsibilities - Manage inbound calls in a timely manner - Respond to customer queries related to products, services. - Maintaining accurate records of customer interactions Keep records of all conversations in our call centre database in a comprehensible way - Achieve performance metrics, such as call resolution time or customer satisfaction ratings -...

Need Institute background experience - Training new and experienced call centre agents - Creating and testing scripts for new projects - Managing the training budget - Supporting employees to keep productivity up - Developing procedures - Offering technical support - Monitoring issues - Creating a training plan or developing a guide or manuals contact...

Information & Support: Provide accurate information about products and services, explain features, and offer solutions to customer queries and complaints. - Problem Resolution: Troubleshoot technical issues, resolve customer complaints in a timely manner, and escalate urgent or complex cases to the appropriate departments or senior management. - Record...

Medical Call Centre Agent Solid Practice Service is recruiting clinically-trained part-time/ Full-time Medical Call Center Representatives to join our growing Care Team. These positions, internally knows as CARE Ambassadors, are responsible for speaking by phone with patients who request medical care, completing a clinical screening process, coordinating...