Call Centre Executive

4 weeks ago

Chennai, India FRQ BRO Private Limited (OPPO-Tamilnadu) Full time

JOB DESCRIPTION Position:Call Centre Executive - Retail Industry Company:FRQ BRO Private Limited (OPPO ) Location:Coimbatore Experience:0–1 year (Freshers can apply) Both : Male and female can apply salary : 17000 Monthly Office Timing : 10.00 AM TO 6.30 PMCompany Benefits : PF, ESIC, GPA, Training with pay, Brith day gifts, Demo offers, Diwali Bonus, yearly twice Salary hikes opportunities.About the Role: We are seeking adetail-oriented and analytical Call Centre Executiveto join our team atFRQ BRO Private Limited (OPPO), Coimbatore . The ideal candidate will be responsible for handling inbound and outbound calls, preparing and analysing call reports, and maintaining customer data to support effective business decision-making in the retail industry.Key Responsibilities: Handleincoming and outgoing customer callsin a professional and courteous manner. Create and implement customer care protocolsto improve service quality. Build and maintain sustainable customer relationshipsthrough effective communication and problem-solving. Escalate customer issuesto the appropriate departments for timely resolution. Prepare and analyse call and customer service reportsto support business operations. Ensureaccuracy and attention to detailin all customer interactions and data entries. Maintain a high level oforganizational and multi-tasking abilityin a fast-paced environment.Required Skills: Excellentcommunication skillsinTamil and English(both verbal and written). Strongphone etiquetteandactive listeningskills. Goodorganizational ,time management , andmulti-taskingabilities. High level ofaccuracy and attention to detail . Ability to work bothindependently and as part of a team .Any degree / diplomaHow to Apply: Share your resume here hr.recruitment@frqbro.com - 9790008808 #https://www.linkedin.com/company/frq-bro-private-limited-oppo-tn#HIRING #OPPO #FRQ BRO PRIVATE LIMIED #FRESHERS

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