Call Centre Representative

Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by...

Information & Support: Provide accurate information about products and services, explain features, and offer solutions to customer queries and complaints. - Problem Resolution: Troubleshoot technical issues, resolve customer complaints in a timely manner, and escalate urgent or complex cases to the appropriate departments or senior management. - Record...

Job description:Job descriptionFixing appointments and enquiry visit conversionTelephone etiquette with call quality adherenceFirst Call Resolution (FCR) of enquiry callsAverage wait time of patients during the call (Call holding)Call transfer rateCustomer call frequencyEnsure all the calls are answered properly without getting missed outQuality parameters...

**Key Responsibilities**: - **Answering Calls**: Respond to incoming calls promptly and professionally, addressing customer inquiries, resolving issues, and providing information about products or services. - **Making Calls**: Place outbound calls to follow up with customers, confirm appointments, or conduct surveys. Maintain a courteous and respectful tone...

Customer Interaction: Answer high-volume inbound and outbound calls, emails, and chat requests from prospective and existing customers.Information & Support: Provide accurate information about products and services, explain features, and offer solutions to customer queries and complaints.Problem Resolution: Troubleshoot technical issues, resolve customer...

We are seeking a cheerful and professional individual to join our team as a Receptionist at our diagnostic centre. **Responsibilities**: - Greet patients and visitors in a friendly and welcoming manner. - Answer phone calls and direct calls to the appropriate department - Schedule patient appointments and follow up on appointment reminders - Process...

Job Summary: We are seeking a highly motivated and detail-oriented individual to join our team as a US Health Testing Outbound Calls Representative for our night shift. As a representative, you will be responsible for reaching out to potential clients and scheduling appointments for health testing services. You will be making outbound calls, providing...

Roles and ResponsibilitiesWe have..International and Domestic Call centreSalary 15k to 35 kWhatsApp number No Fees Call Mail Id- Age Limit 18 to 3212th or Graduate any degree or diploma can applySalary 15000 to 35000 and incentive 1 lakh

**Job Summary** **Key Responsibilities** - Handle inbound and outbound calls professionally and efficiently. - Provide accurate information to customers and resolve their queries. - Maintain a positive, empathetic, and professional attitude toward customers. - Record customer information and interactions in the system. - Escalate complex issues to the...

Job Description Job description - We are looking for Team Leader with Call centre/ BPO experince, who can travel with us with our professional path Responsibilities - Responsible for team Performance, Attrition and shrinkage. Prepare Daily reports. Manage and Handle all the team reports and improve performance on daily basis. Dialer Management exposure &...