Customer Support Representative

5 days ago

Saibaba Colony Coimbatore Tamil Nadu, India Nigaran Green Energy Solutions Full time

**Customer Support Representative - Solar Projects**

**Location**: Coimbatore
**Department**: Customer Service
**Employment Type**: Full-Time

**About Us**

Nigaran Green Energy Solutions is a leading solar energy solutions provider committed to delivering sustainable and cost-effective solar power to residential, commercial, and industrial customers. Our team is dedicated to excellence in installation, maintenance, and customer support for all solar projects.

**Job Summary**

**Key Responsibilities**
- Coordinate with sales, technical, and installation teams to address customer issues promptly.
- Provide customers with accurate information about ongoing and completed solar projects.
- Help customers navigate technical questions related to solar systems, warranties, and maintenance services.
- Maintain accurate records of customer interactions and service requests.
- Assist customers with scheduling site visits, service calls, and after-sales support.
- Resolve customer complaints professionally and escalate complex issues to appropriate departments.
- Gather and record customer feedback to help improve our products and service quality.

**Requirements**:

- Diploma or Bachelor’s Degree in any field (Engineering or Renewable Energy background preferred but not mandatory).
- Proven experience in customer support or service roles (solar/energy sector experience is a plus).
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple customers and priorities in a fast-paced environment.
- Basic knowledge of solar energy concepts and products will be an added advantage.
- Familiarity with CRM tools and proficiency in Microsoft Office (Word, Excel, Outlook).

**Key Skills**
- Customer-centric attitude.
- Strong verbal and written communication skills.
- Ability to stay calm under pressure and handle challenging situations.
- Team player who is also self-motivated and proactive.
- Technical aptitude and willingness to learn new solar technologies.

**Why Join Us?**
- Competitive salary and performance-based incentives.
- Opportunity to grow in a rapidly expanding green energy company.
- Supportive team and positive work environment.
- Training provided for career and skill development.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Paid sick time

**Experience**:

- Sales: 2 years (required)

**Language**:

- Tamil (required)

Work Location: In person

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