Customer Support Representative
2 days ago
Job Role: Customer Support Representative (CSR) Shift: Night Shift (6:00 PM to 3:00 AM / 06:30 pm to 03:30 am. During daylight saving: 07:00 pm to 04:00 am / 07:30 pm to 04:30 am ) Location: Coimbatore, India (WFO) Job Overview: We are seeking a detail-oriented and motivated individual to join our team. The ideal candidate should possess a basic understanding of SAP transaction codes (T-Codes), proficiency in order management processes, and effective communication skills for vendor correspondence. This role will play a crucial part in ensuring seamless order processing, resolving past-due issues, and maintaining positive relationships with customers. Responsibilities: Utilize SAP transaction codes to process orders accurately and efficiently. Enter and update customer orders in the SAP system via phone and email requests, ensuring timely and accurate data entry through necessary communication. Monitor order shipments using ADSI software and carrier websites. Manage document requests including invoices, credits, debits, packing slips, order confirmations, and proof of delivery. Provide customers and sales representatives with an update on orders, quotes, returns, product audits, credit, and invoice rebill statuses. Inform customers and sales representatives about the progress of open items such as quote and order processing, product audits, and line routes. Supply customers and sales representatives with essential account balance details regarding invoices awaiting payment. Handle credit and debit memo requests per departmental policies. Assist in resolving transactional discrepancies and addressing customer complaints to achieve resolution. Recognize minor discrepancies in shipment delivery dates, product pricing, and quantities, and research to furnish proof of delivery upon request. Respond to typical product inquiries as the initial point of contact. May be tasked with handling customer credit card payments. Manage and resolve at least 40 calls daily within an inbound call center setting, engaging with sales representatives, customers, and various internal departments Attend and actively participate in departmental training sessions and communication meetings. Promptly brings concerns and intricate issues to the attention of the leadership team. Sustain consistent performance levels in adherence to established KPIs concerning phone and system usage, while also upholding the quality of work to acceptable standards. Qualifications and Skills: A basic understanding of SAP transaction codes (Tcodes) related to order management processes is an added advantage. Excellent communication skills, both written and verbal, with an ability to interact professionally with vendors and internal teams. Prior experience in order management, vendor communication, or a related field is preferred. Ability to work independently and collaborate within a team-oriented environment. High level of reliability and integrity in handling sensitive vendor information. Adaptability to evolving processes and a willingness to learn new systems and tools. Education and Certification: Basic Degree Experience/degree related to Supply Chain Management is a plus.
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Customer Support Representative
1 week ago
Coimbatore, Tamil Nadu, India Vserve Ebusiness Solution Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Role: Customer Support Representative (CSR)Shift: Night Shift (6:00 PM to 3:00 AM / 06:30 pm to 03:30 am. • During daylight saving: 07:00 pm to 04:00 am / 07:30 pm to 04:30 am )Location: Coimbatore, India (WFO)Job Overview: We are seeking a detail-oriented and motivated individual to join our team. The ideal candidate should possess a basic...
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Customer Support Representative
2 weeks ago
Coimbatore, Tamil Nadu, India Nigaran Green Energy Solutions Full time ₹ 2,40,000 - ₹ 3,60,000 per yearCustomer Support Representative – Solar ProjectsLocation: CoimbatoreDepartment: Customer ServiceEmployment Type: Full-TimeAbout UsNigaran Green Energy Solutions is a leading solar energy solutions provider committed to delivering sustainable and cost-effective solar power to residential, commercial, and industrial customers. Our team is dedicated to...
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Customer Support Representative
1 day ago
Coimbatore, Tamil Nadu, India Adam & Eve Full time ₹ 15,000 - ₹ 25,000 per yearJob Title: Customer Support RepresentativeLocation: Coimbatore (Work From Office)Job Type: Full-TimeExperience: Freshers to 3 YearsShift: Day ShiftLanguages Required: English (mandatory) + Hindi / Kannada / TeluguSalary Range: ₹15,000 to ₹25,000 per monthJob SummaryWe are hiring Customer Support Representatives to handle both inbound and outbound calls....
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Customer Support Representative
2 weeks ago
Coimbatore, Tamil Nadu, India Nigaran Green Energy Solutions Full time**Customer Support Representative - Solar Projects** **Location**: Coimbatore **Department**: Customer Service **Employment Type**: Full-Time **About Us** Nigaran Green Energy Solutions is a leading solar energy solutions provider committed to delivering sustainable and cost-effective solar power to residential, commercial, and industrial customers. Our...
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Customer Support Representative
3 days ago
Eachanari, Coimbatore, Tamil Nadu, India Logimax Technologies Pvt. Ltd. Full timeJob Description: Customer Support Representative Job Summary: Key Responsibilities: Provide accurate information about products, services, and company policies. Troubleshoot and resolve customer complaints in a professional manner. Process orders, returns, refunds, and exchanges as needed. Document customer interactions, feedback, and resolutions in the...
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Customer Care Representative
1 week ago
Coimbatore, Tamil Nadu, India Rently Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionRently revolutionizes leasing activity, property management, and resident experiences through innovation. Established in 2011, Rently launched patented self-showing technology, becoming a leader in self-guided tours and smart home tech. With over 16 million self-tours and tens of thousands of devices deployed, Rently optimizes leasing with...
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Customer Support Executive
7 days ago
Coimbatore, India SANA ENTERRISES Full timeManaging a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Planning the training and standardization of service delivery. - Monitoring the work of individual representatives and of the team. - Conducting quality assurance surveys with customers and...
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Customer Support Representative
5 days ago
Saibaba Colony, Coimbatore, Tamil Nadu, India Nigaran Green Energy Solutions Full time**Customer Support Representative - Solar Projects** **Location**: Coimbatore **Department**: Customer Service **Employment Type**: Full-Time **About Us** Nigaran Green Energy Solutions is a leading solar energy solutions provider committed to delivering sustainable and cost-effective solar power to residential, commercial, and industrial customers. Our...
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Customer Support
2 days ago
coimbatore, India TeachEdison Full timeCompany OverviewTeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience...
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Customer Support Executive
3 days ago
Coimbatore, India VILVAH STORE PVT LTD Full timeResponsibilities: 1. Managing a team of representatives offering customer support. 2.Overseeing the customer service process. 3.Resolving customer complaints brought to your attention. Creating policies and procedures. 4.Planning the training and standardization of service delivery. 5.Monitoring the work of individual representatives and of the...
