Customer Support Executive
4 days ago
Responsibilities:
1. Managing a team of representatives offering customer support.
2.Overseeing the customer service process.
3.Resolving customer complaints brought to your attention.
Creating policies and procedures.
4.Planning the training and standardization of service delivery.
5.Monitoring the work of individual representatives and of the team.
6.Conducting quality assurance surveys with customers and providing feedback to the staff.
7.Possessing excellent product knowledge to enhance customer support.
8.Maintaining a pleasant working environment for your team.
Skills & Requirements:
1.A bachelor’s degree in administration or related field.
2.A minimum of 2 to 3 years' experience.(Any International BPO voice & non voice process will be an added advantage)
3.Excellent interpersonal and written and oral communication skills.
4.Ability to lead, develop & train the team regularly.
5.Knowledge of CRM systems.
6.Good Computer skills
7.Knowledge of mediation and conflict resolution techniques is preferable.
Job location - Vilankurichi, Coimbatore
Working hrs - Monday to Saturday - 9.30 AM to 6.00 PM
Work Remotely
- No
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (required)
**Speak with the employer**
+91 7904151561
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