Customer Support Representative

3 days ago

Eachanari Coimbatore Tamil Nadu, India Logimax Technologies Pvt. Ltd. Full time

Job Description: Customer Support Representative

Job Summary:
Key Responsibilities:
Provide accurate information about products, services, and company policies.

Troubleshoot and resolve customer complaints in a professional manner.

Process orders, returns, refunds, and exchanges as needed.

Document customer interactions, feedback, and resolutions in the system.

Escalate unresolved issues to the appropriate department or manager.

Follow up with customers to ensure their issues are fully resolved.

Maintain a positive, empathetic, and professional attitude toward customers.

Stay updated on company products, services, and promotions.

Requirements (Qualification):

- Diploma
- Bachelor’s degree.

Previous experience in customer service or a related field is preferred.

Strong verbal and written communication skills.

Ability to handle stressful situations and resolve conflicts effectively.

Good multitasking and time management skills.

Willingness to work in shifts, including weekends if required.

Known Language:

- Tamil
- English
- Hindi

How to Apply:
**Job Types**: Full-time, Permanent

Pay: ₹8,086.00 - ₹12,000.60 per month

**Benefits**:

- Food provided
- Internet reimbursement
- Leave encashment
- Provident Fund

Shift:

- Day shift
- Fixed shift

Work Location: In person

Expected Start Date: 07/03/2025

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