Customer Support Representative

3 days ago

Bidhannagar Kolkata West Bengal, India Rently Software Development Centre Full time

We are looking for **experienced professionals** in international customer support, and we also welcome **passionate freshers with excellent communication skills** to join our growing team at **Rently - a US-Based SaaS Product Company.**

**Responsibilities**:

- Deliver excellent customer service to all Rently users.
- Handle support requests primarily through **voice support**.
- Maintain high-quality standards in customer experience.
- Make real-time decisions to resolve issues effectively.
- Escalate complex requests to the appropriate internal teams.
- Adhere to **ISO-certified company security standards**.

**Requirements**:

- **Experience in international customer support/voice process preferred.**:

- **Passionate freshers with strong verbal communication skills may also apply.**:

- Excellent spoken English and customer-handling skills.
- Willingness to work in **US night shifts** and during weekends (5-day work culture).

**What We Offer**:

- A fully empowered, engaging, and innovative work environment.
- Accelerated career growth in a **US-based company**.
- Competitive compensation (best in the industry) with statutory benefits.

**Work Hours**:

- Operating in **US hours** (Night Shifts).
- 5-day work culture (rotational offs, including weekends).

Rently being an ISO certified company focuses on maintaining security, any individual associated with Rently is expected to maintain the same.
- **Hours**: Operating in US hours

**Be ready to work on night shifts and during weekends based on the work schedule (5 days Work Culture)**

**Job Types**: Full-time, Permanent

Pay: From ₹250,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- Provide your current, active phone number for interview scheduling and communication during the hiring process.
- Are you currently serving a notice period ? If so, can you provide your last working date or the duration of your notice period at your current firm?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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