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Customer Support Executive

2 weeks ago


Kolkata West Bengal, India Teleperformance Full time

**We are Hiring for Teleperformance Kolkata Location**
- A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.
- **Patience is one of the most important characteristics of customer service employees**. Only a patient customer service representative can give each client the time they need for their issue resolution (without compromising on the quality of support.

**JOB ROLES**

**1. Answering questions about a company’s products or services.**

**2. Resolving issues and troubleshooting technical problems.**

**3. Providing proactive customer outreach.**

**4.Handling customer complaints.**

**5. Collecting and analyzing customer feedback.**

**6.Responding to customer reviews.**

Salary : 15K-30K CTC

Shifts : Rotational / Night

**Job Types**: Full-time, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8910951012