Customer Support Executive

1 day ago

Kolkata West Bengal, India Innovative Incentives Rewards Pvt. Ltd Full time

**Pay**: ₹150,000.00 - ₹200,000.00 per year

**Job Title**: Customer Support Executive (Bengali)

**Job description**:
**About the Role**

Are you a great communicator with a knack for solving problems? We're looking for a **Customer Support Executive** who can be the friendly voice of our company. You'll handle incoming calls, explain our products and services clearly, and ensure customer queries are handled efficiently and professionally.

**Key Responsibilities**
- Handle incoming calls with confidence and clarity.
- Provide accurate information about our services and products.
- Serve as the communication bridge between customers and internal teams.
- Resolve product or service-related queries in a timely and professional manner.
- Foster strong customer relationships through effective communication and a helpful attitude.

**Requirements**:

- Minimum: Higher Secondary (12th Pass); Graduate preferred.
- **Fluency in Bengali** is **mandatory**.
- Strong interpersonal skills with a customer-first mindset.
- Ability to work both independently and collaboratively.
- Sharp attention to detail with the ability to multitask.
- Comfortable working under pressure and in a fast-paced environment.
- Phenomenal telephone etiquette is **essential**.

**Who We’re Looking For**
- An excellent communicator who can think on their feet.
- A persuasive and empathetic problem-solver.
- Someone who brings positivity and professionalism to every customer interaction.

**Job Type**:Full-time

**Schedule**:

- Day shift

**Education**:

- Higher Secondary (12th Pass) (preferred)

**Language**:

- Bengali (required)

**Work Location**:Madgul Lounge, 5th & 6th Floor, 23 Chetla Central Road, Kolkata - 700027, West Bengal, India
- “Be the voice of a brand that values trust, empathy, and customer delight.”_

Pay: ₹150,000.00 - ₹200,000.00 per year

**Benefits**:

- Health insurance

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Kannada, Telugu ,Hindi (preferred)
- English (preferred)

Work Location: In person

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