Customer Support Executive

**Support Executive - Customer Support (EdTech) | House of EdTech**
**Location**: Kolkata, Salt Lake, Sector 5 (Work from Office)
**Start Date**: Immediate Joiner
**Salary**: Up to ₹3 LPA (Fixed) + Up to ₹1 LPA (Performance-based variable pay)
**Office Timings**: 11 AM - 8 PM (6-day workweek)

**About Us** At House of EdTech (Goenka Kachave LLP), we don’t just educate—we empower Founded by IIT Kharagpur alumni, we have transformed the careers of millions through our cutting-edge courses in AI Tools, Stock Market, Personal Finance, Data Science, and MS Office. With 600+ employees, 10+ offices across India, and ₹250 Cr+ ARR, we are expanding our team in Kolkata—and we’re looking for 30 dynamic sales professionals to join us If you have a passion for sales, a go-getter attitude, and the drive to succeed, this is your chance to be part of a high-energy team and skyrocket your career

**Key Responsibilities**
- **Problem-Solving**: Address customer concerns, provide effective solutions, and escalate when necessary.
- **Student Assistance**: Guide learners on course navigation, material access, and platform usage.
- **Active Listening & Engagement**: Ensure customers feel valued through professional and empathetic interactions.
- **Process Improvement**: Identify recurring issues and suggest improvements for a better user experience.
- **Team Collaboration**: Work closely with tech and product teams to streamline customer interactions.

**Required Skills & Qualifications**
- **Education**: Bachelor's degree preferred (any discipline).
- **Communication**: Strong verbal and written skills in English and Hindi.
- **Customer Focus**: Passion for helping customers with a problem-solving mindset.
- **Tech-Savvy**: Basic understanding of digital tools and learning platforms.
- **Patience & Empathy**: Ability to handle customer concerns professionally.
- **Experience**: 0-1 year in a customer support role (Freshers are welcome).

**Why Join House of EdTech?** At House of EdTech, we believe in fostering talent, providing growth opportunities, and creating a work environment that encourages learning and innovation. Here’s why you should consider joining us:

- **Fast-growing EdTech Company**: Work with a company backed by IIT Kharagpur alumni and industry experts.
- **Career Advancement & Mentorship**: Learn directly from experienced professionals and industry leaders.
- **Performance-Based Incentives**: Earn attractive bonuses and incentives based on your contributions.
- **Vibrant and Energetic Work Culture**: Be part of a team that values innovation, collaboration, and continuous improvement.
- **Make an Impact**: Help shape the future of education and empower learners across the country.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Can you communicate fluently in both English (spoken and written)?
- Are you comfortable using online learning platforms, CRM systems, or other digital tools? Can you name any you've used?
- Are you available to join immediately? If not, please mention your notice period or the earliest possible joining date.
- Could you please share your most recent take-home (in-hand) monthly salary?

**Experience**:

- Customer support: 1 year (required)

**Location**:

- Kolkata, West Bengal (required)

Work Location: In person

Application Deadline: 07/10/2025
Expected Start Date: 07/10/2025