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Customer Support Representative

2 weeks ago

Bidhannagar Kolkata West Bengal, India Rently Software Development Centre Full time

Minimum **2 years experience is mandatory**. (freshers need not apply)
- Providing excellent customer service to all Rently users.
- International voice experience is a plus.
- This position has an opportunity for growth in a US based company.

**What we offer**:

- Provide a fully empowered, engaging and innovative work environment
- An accelerated career growth path along with a compensation that is best in the industry with all statutory benefits.

**Daily Tasks**:

- Taking care of support requests through voice mediums.
- Maintaining high quality standards on customer experience **Making real-time decisions ** Escalating high level requests to proper internal channels.

Rently being an ISO certified company focuses on maintaining security, any individual associated with Rently is expected to maintain the same.

**Hours**: Operating in US hours

**Be ready to work on night shifts and during weekends based on the work schedule (5days Work Culture)**

**Job Types**: Full-time, Permanent

**Salary**: From ₹500,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Night shift
- US shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- Provide your current, active phone number for interview scheduling and communication during the hiring process.
- Are you currently serving a notice period? If so, could you mention your expected last working day?

**Experience**:

- Customer support: 2 years (preferred)