Executive Customer Support

5 days ago

Saibaba Colony Coimbatore Tamil Nadu, India Eagle Fleet Services Private Limited (Red Taxi) Full time

**Responsibilities**:

- Manage inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Find opportunities to improve customer retention.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend internal training programs to improve knowledge and performance level
- Meet individual qualitative and quantitative targets

**Requirements and skills**:

- Previous experience in a customer support role (If applicable)
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Basic Computer skills.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹14,500.00 - ₹15,500.00 per month

Schedule:

- Day shift / Fixed shift

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Morning shift
- Night shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- ISO 27000: 1 year (required)
- total work: 1 year (preferred)

**Language**:

- tamil (required)
- English (required)

**Location**:

- Saibaba Colony, Coimbatore, Tamil Nadu (required)

Work Location: In person

Application Deadline: 30/11/2024
Expected Start Date: 10/12/2024

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