Executive - Customer & Vendor Support

5 days ago

Saibaba Colony Coimbatore Tamil Nadu, India Eagle Fleet Services Private Limited (Red Taxi) Full time ₹ 1,80,000 - ₹ 2,30,000 per year

Job Responsibilities:

  • Manage and resolve customer & Vendor queries.
  • Identify and escalate issues to supervisors
  • Build sustainable relationships of trust through open and interactive communication.
  • Convince, convert and onboard the leads by providing necessary information about our services.
  • Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us.
  • Answer a large number of incoming calls and respond to customers & Vendors
  • Provide service-related information to customers & Vendors
  • Document all call information according to standard operating procedure.
  • Follow up customer & Vendor calls where necessary
  • Handling complaints Vendor support helpline
  • To acknowledge and resolve customer & vendor issues
  • Analyzing the process & giving the outcome for streamlining the process if required.

Required Qualifications and Skills

  • Any degree
  • 0-5 years of work experience in a relevant field.
  • Knowledge of customer service practices and principles
  • Excellent typing skills
  • Superior listening, verbal, and written communication skills (Tamil and English)
  • Ability to handle the stressful situation appropriately
  • Lead Conversion & Convincing skills

Job Types: Full-time, Permanent

Pay: ₹18, ₹23,000.00 per month

Benefits:

  • Flexible schedule
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Required)

Experience:

  • 1years: 1 year (Required)

Language:

  • Tamil (Required)
  • English (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)

Work Location: In person

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