Customer Support Associate

7 days ago

Saibaba Colony Coimbatore Tamil Nadu, India Eagle Fleet Services Private Limited (Red Taxi) Full time ₹ 1,80,000 - ₹ 1,90,000 per year

Responsibilities:

  • Manage inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Find opportunities to improve customer retention.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend internal training programs to improve knowledge and performance level
  • Meet individual qualitative and quantitative targets

Requirements and skills:

  • Previous experience in a customer support role (If applicable)
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Basic Computer skills.

Job Types: Full-time, Regular / Permanent

Fixed Salary (CTC): ₹14,500 – ₹15,500 per month

Performance Incentives: ₹2,500 – ₹3,500 per month

Total Monthly Earnings Potential: Up to ₹19,000

Work Schedule:

Day Shift: 07:45 AM – 03:45 PM

Evening Shift: 03:45 PM – 11:45 PM

Night Shift: 11:45 PM – 07:45 AM

Employee Benefits:

Health Insurance

Paid Time Off

Provident Fund (PF)

Overtime Pay

Performance Bonus

Shift Allowance

Yearly Bonus

Complimentary refreshments are provided during shifts

Job Types: Full-time, Permanent, Fresher

Pay: ₹14, ₹18,000.00 per month

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Required)

Language:

  • tamil (Required)
  • English (Required)

Location:

  • Saibaba Colony, Coimbatore, Tamil Nadu (Required)

Work Location: In person

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