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Customer Support Associate
2 weeks ago
**The**Opportunity**:
Avantor is looking for an associate for entry level position who can provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management.
**What we’re looking for**
**Education**:Bachelors in Science (Biotechnology & Industrial BT, Microbiology, Biochemistry, Applied/Advanced microbiology, Bioinformatics, Nanotechnology, Bio-Medical Eng/Instrumentation)
**Experience**:0 to 1 years of experience.
**Skills, knowledge & experience**:
- Preferred experience in Proteomics, Genomics, Microbiology & Bio-Chemistry lab techniques. Hands on experience with HPLC, GC-MS, RT-PCR, FPLC, FTIR, AAS, SEM/TEM
- Excellent communication in English (written & Verbal) - ability to interact with native English speakers.
- Adequate Typing skills - minimum of 25 wpm with 98+% accuracy
- Proficiency in Microsoft Office - MS Word and MS Excel and/or MS Access
- Positive attitude towards work, team, learning and taking up initiatives/tasks.
- Ability to provide accurate information in user-friendly manner.
- Flexible to shifts.
- Attention to details - Quality, training abilities and people management.
- Ability to handle business calls.
**How you will thrive and create an impact**
- Maintains specific account records as required by management.
- Maintains awareness of territory and overall sales and profitability goals.
- Reports security and/or health and safety infractions or potential infractions in a timely manner and to the appropriate contacts.
- Performs other duties as assigned.
**Disclaimer**:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
**Why Avantor?**
**Dare to go further in your career.**Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
**The work we do changes people's lives for the better.** It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
**EEO Statement**:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
**3rd party non-solicitation policy**:
