Area Manager

Key - Responsibilities: Operations Management:

• Supervise and manage daily operations across assigned outlets to ensure smooth functioning.
• Ensure the outlets meet sales and profitability targets, including tracking performance metrics and setting goals.
• Develop and implement action plans to improve operational efficiency and reduce costs.

• Ensure adherence to health and safety regulations, as well as company policies.

• Staff Management & Development:

• Lead, motivate, and manage store managers and staff in each outlet.

• Conduct regular training sessions to ensure employees understand product offerings, customer service standards, and company protocols.
• Evaluate staff performance, provide feedback, and guide career development.
• Resolve employee-related issues and ensure a positive working environment.

2.Customer Service:

• Ensure exceptional customer service is delivered at all times, resolving complaints and concerns promptly.
• Monitor customer feedback and implement improvement strategies to enhance customer satisfaction.
• Maintain a customer-first approach to enhance loyalty and increase repeat business.

3.Sales and Revenue Growth:

• Monitor sales performance across outlets, identifying trends and opportunities for growth.
• Implement sales strategies to drive revenue, including promotions, local marketing, and upselling techniques.
• Track product and sales performance and adjust product offerings based on customer preferences and sales data.

4.Inventory and Stock Management:

• Oversee inventory management for all outlets, ensuring stock levels are adequate without excess.
• Ensure stock rotation, maintain supplier relationships, and manage orders for tea, coffee, and other related products.
• Implement strategies to minimize waste and optimize product cost margins.

4.Compliance and Quality Control:

• Ensure all outlets comply with company standards for product quality, cleanliness, and operational processes.
• Conduct regular audits of outlets to ensure compliance with health and safety guidelines.
• Maintain the overall aesthetic and ambiance of the outlets, ensuring they reflect the brands identity.

5.Reporting & Administrative Tasks:

• Prepare and submit regular performance reports, including sales, staffing, customer feedback, and inventory updates to senior management.
• Track and analyze KPIs (Key Performance Indicators) to ensure performance aligns with company objectives.
• Budgeting and cost control across outlets, ensuring profitability while managing operational costs.

6.Market Research and Competitor Analysis:

• Stay updated on industry trends, new tea and coffee product offerings, and competitor activities.
• Implement strategies to stay ahead of the competition in both product offerings and customer experience.
• Skills and Qualifications:Experience:
• Minimum of 3-5 years of experience in retail or hospitality management, ideally within the food and beverage industry (tea, coffee, or similar).
• Proven leadership experience with a track record of managing multiple outlets or locations.
• Skills:
• Strong management and leadership skills, with the ability to motivate teams and drive performance.
• Excellent communication and interpersonal skills to interact with customers, staff, and senior management.
• Ability to analyze data and metrics to make informed business decisions.
• Proficient in inventory management and financial oversight.
• Problem-solving abilities and conflict resolution skills.
• Strong customer service orientation.
• Education:
• Bachelors degree in Business Administration, Hospitality Management, or a related field (preferred but not mandatory).
• Technical Skills:
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiar with retail management software and point-of-sale systems.
• Working Conditions: Full-time, including weekends and evenings as required.
• Travel between outlets within the assigned area.
• Ability to work in a fast-paced and sometimes high-pressure environment.