Director, Customer Success, APJ

1 week ago

Delhi, Delhi, India Radware Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Director - Customer Success APJ, will be joining APAC, EMEA, and CALA Advanced Services organization, to own strategic Radware's customers success and the overall technical escalation process and related relations management for APJ region.

Working directly with customers and cooperating with other teams inside the company - Architecture, Pre-Sale, Sales, Professional Services, Global Support, Cloud technical and CSM operation, R&D and Product Management, to ensure the best value and level of services provided to the customers.

The position location is India.

Responsibilities:

·       Owning Strategic customers experience and success in APJ.

·       Closely working with Sales and Pre-Sales teams in the region, to clearly understand and define the solution and business value for the customers

·       Establishing and maintaining strong working relationships with customers and internal stakeholders, to manage an effective and fast communication cycle, provide visibility and set expectations during standard BAU periods and the outstanding escalated events.

·       During outstanding high priority incidents/events, own and lead a clear and constant communication to provide the required visibility and action plan to the customers' technical and managerial teams, while working internally with technical teams and leaders to promote resolution for the customer.

·       Analyzing customers' needs and required SLAs and developing strategies to secure high customers satisfaction.

·       Advocating customers' requirements internally and closely working with internal teams to deliver the requirements.

·       Proven experience in a technical leadership of customer success and experience in North, East, and Southeast Asia regions – establishment of support procedures, maintenance and delivery planning, technical operation, and support SLA.

·       Strong managerial and organizational skills – setting expectations and leading the cooperation of different teams within the company, to achieve customers success.

· years of industry relevant, networking or/and security integration, support, and maintenance operation frontal experience with customers.

·       Strong theoretical knowledge and hands-on experience with networking technologies - Layer 2/Layer 3 Switching/Routing, TCP/IP protocols, SSL, firewalls, IDS/IPS, VPN.

·       Strong presentation, communication and interpersonal skills – written and verbal.

·       Fluent English communication.

·       Willingness to travel up to 40%25.

Advantages

·       Industry standard networking and/or networking security certifications.

·       Security consulting experience

·       Experience with public cloud technologies

·       Experience with Cloud WAF and DDoS solutions

·       Familiarity with Radware solutions

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India ICare Software Full time

    Important: To Apply Send your resume with a cover letter explaining why this is the right job for you to: jobs@icaresoftware.com Applications submitted via Linked In without a cover letter will not be considered. About the Role i Care Software is hiring Customer Success Managers to join our team remotely from India .We are a leading enterprise Saa...

  • Customer Success Officer

    4 weeks ago

    Delhi, Delhi, India Dentalkart Full time

    Job Title: Customer Success OfficerDepartment: Customer SuccessLocation: Delhi 6 Days Working (Based on Roster only)Qualification Required: BDS, or related backgroundRole Overview:We are looking for enthusiastic BDS graduates or professionals with 1–2 years of experience to join our dynamic team as Clinical Growth Officers. As a Customer Success Agent, you...

  • Customer Success Manager

    1 week ago

    Delhi, Delhi, India Convin Full time

    Customer Success Manager (Delhi | India)Are you a relationship-driven professional who thrives at the intersection of product, people, and business growth?Join one of India's fastest-growing AI startups — welcome to Convin.About ConvinConvin is a cutting-edge Conversation Intelligence platform built by IIT Delhi alumni, designed to empower sales,...

  • Customer Success Lead

    4 days ago

    Delhi, Delhi, India Skai Lama Full time

    Please read the entire JD and the link to actually apply for the job is in the JD. Fill that form if you want to be considered for the role.Are you tired of generic job posts that lack transparency and leave you wondering about your role, growth opportunities, and the interview process?At Skai Lama, we do things differently. We believe in providing all the...

  • Customer Success Manager

    2 weeks ago

    Delhi, Delhi, India Elucidata Full time

    Job Title: Solution ManagerFunction: Delivery and ServicesLocation: Delhi/Bangalore (3 days in office)About the Company:Elucidata is a TechBio Company headquartered in San Francisco. Our mission is to unleash personalized medicine using AI and multi-omics, multimodal data. Elucidata's platform Polly, helps research teams wrangle, store, manage and analyze...

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India Convin Full time

    Customer Success Manager (Delhi | India)Are you a relationship-driven professional who thrives at the intersection of product, people, and business growth?Join one of India's fastest-growing AI startups — welcome to Convin .About ConvinConvin is a cutting-edge Conversation Intelligence platform built by IIT Delhi alumni , designed to empower sales,...

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India greytHR Full time

    About the CompanyGreytip Software is a pioneer in HR tech, empowering over 20,000 businesses globally through greytHR – our cloud-based HR & payroll platform. We help SMEs simplify HR operations, ensure statutory compliance, and enhance employee experiences. As we grow, we're looking for a proactive Account Manager who can be the strategic bridge between...

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India Convin Full time

    Customer Success Manager (Delhi | India) Are you a relationship-driven professional who thrives at the intersection of product, people, and business growth? Join one of India's fastest-growing AI startups — welcome to Convin . About Convin Convin is a cutting-edge Conversation Intelligence platform built by IIT Delhi alumni , designed to empower...

  • Customer Success Manager

    4 weeks ago

    Delhi, Delhi, India Convin Full time

    Customer Success Manager (Delhi | India)Are you a relationship-driven professional who thrives at the intersection of product, people, and business growth?Join one of India's fastest-growing AI startups — welcome to Convin.About ConvinConvin is a cutting-edge Conversation Intelligence platform built by IIT Delhi alumni, designed to empower sales,...

  • Sales Director

    4 days ago

    Delhi, Delhi, India beBeeDirectorship Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Sales Director","We are seeking a results-driven Sales Director to lead our sales efforts and drive business growth in the region.","About the Role:","The successful candidate will be responsible for developing and executing regional sales strategies that meet or exceed sales targets.This includes building strong relationships with existing...