Senior Account Strategist

4 hours ago

Delhi, Delhi, India beBeeCUSTOMER SUCCESS Full time ₹ 60,00,000 - ₹ 1,50,00,000
Customer Success ManagementJob Summary:

We are seeking an experienced Customer Success Manager to join our team. The ideal candidate will have a proven track record of building strong relationships with customers and driving business growth through effective account management.

About the Role:
  • In this role, you will be responsible for managing a portfolio of customer accounts and developing strategies to increase customer satisfaction and retention.
  • You will work closely with internal teams to identify opportunities for upselling and cross-selling, and collaborate with the Sales team to achieve revenue growth goals.
  • Your technical skills will be essential in using CRM and customer success tools to drive efficiency and effectiveness in your daily tasks.
  • With a strong focus on problem-solving and relationship-building, you will proactively address customer issues and concerns to ensure long-term value creation.
  • This is an excellent opportunity for a motivated individual to take ownership of their work, manage multiple accounts, and thrive in a fast-paced environment.
Requirements:
  • A bachelor's or master's degree in Business, Marketing, Communications, or a related field.
  • No less than 7 years of experience in Customer Success, Account Management, or Client Services (preferably in SaaS).
  • Strong communication, problem-solving, and relationship-building skills.
  • Tech-savvy with experience using CRM and customer success tools.
  • A proactive mindset with a focus on customer satisfaction and long-term value creation.
  • The ability to work independently, manage multiple accounts, and thrive in a fast-paced environment.

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