TAC Security

1 week ago


New Delhi, India TAC Security Full time

Manager - Customer SuccessJob Description: We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our team. As a CSM, you will be responsible for building strong relationships with our clients, ensuring they receive maximum value from our product/services, and driving retention and growth. Youll act as the trusted advisor, advocate, and liaison between the customer and internal Responsibilities:- Serve as the main point of contact for a portfolio of customers, ensuring their satisfaction and success with our offerings.- Onboard new clients, providing product training and guidance to drive early adoption.- Monitor customer health metrics and proactively address issues to ensure retention and renewals.- Identify opportunities for upselling and cross-selling, collaborating with the Sales team where appropriate.- Work cross-functionally with Product, Support, and Engineering teams to resolve client issues and improve the customer experience.- Collect customer feedback and advocate for their needs internally.- Prepare and lead regular check-ins, QBRs (Quarterly Business Reviews), and success planning sessions.- Track customer milestones, usage patterns, and satisfaction levels to assess engagement and success.- Maintain accurate records in CRM tools (e.g., Salesforce, HubSpot, Bachelors/masters degree or equivalent experience in Business, Marketing, Communications, or related field.- 7+ years of experience in a Customer Success, Account Management, or Client Services role (preferably in a SaaS).- Strong communication, problem-solving, and relationship-building skills.- Tech-savvy with experience using CRM and customer success tools.- A proactive mindset with a focus on customer satisfaction and long-term value creation.- Ability to work independently, manage multiple accounts, and thrive in a fast-paced environment. (ref:iimjobs.com)


  • TAC Security

    1 week ago


    New Delhi, India TAC Security Full time

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    Delhi Division, India TAC Security Full time

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    4 weeks ago


    Delhi Division, India TAC Security Full time

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  • Hiring for

    2 weeks ago


    New Delhi, India Movate Full time

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