Customer Success Expert

15 hours ago

Delhi, Delhi, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000
">Technical Customer Success Specialist">

We are seeking a seasoned Technical Customer Success Specialist to join our team. As a key member of our customer-facing organization, you will be responsible for ensuring our customers achieve maximum value from our solutions.

The ideal candidate will have strong technical expertise combined with excellent relationship-building skills. You will work closely with both customers and internal teams to deliver seamless onboarding, provide technical guidance, and drive long-term customer success.

">Key Responsibilities:">
  • ">
  • Serve as the primary technical point of contact for assigned customers.">
  • Drive smooth onboarding and product implementation for new clients.">
  • Understand customer requirements and map them effectively to product features.">
  • Provide technical support and troubleshooting while ensuring quick resolution of issues.">
  • Build and maintain strong, trust-based relationships with customer stakeholders.">
  • Conduct regular health checks and business reviews to ensure customer satisfaction.">
  • Work closely with Product and Engineering teams to convey customer feedback.">
  • Proactively identify upsell/cross-sell opportunities and collaborate with sales teams.">
  • Maintain accurate records of customer interactions and outcomes.">">
Required Skills & Qualifications:">
  • ">
  • Bachelor's degree in Computer Science or related field.">
  • Strong technical acumen with the ability to understand software products, APIs, integrations, and workflows.">
  • Excellent problem-solving and troubleshooting skills.">
  • Outstanding communication and relationship-building abilities.">
  • Able to manage multiple customer accounts simultaneously with attention to detail.">
  • Familiarity with Customer Success tools (e.g., Hub Spot, Gainsight, Salesforce).">">
What We Offer:">
  • ">
  • Opportunity to work in a fast-growing, customer-centric organization.">
  • Exposure to both technical and customer-facing responsibilities.">
  • Collaborative work environment with growth opportunities.">
  • Competitive salary and performance-based incentives.">

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