Customer Success Specialist

6 days ago

Delhi, Delhi, India beBeeCustomerSuccess Full time ₹ 18,00,000 - ₹ 22,00,000

Job Title: Customer Success Manager

About the Position:

We are seeking a proactive and customer-focused professional to serve as the main point of contact for a portfolio of clients, ensuring their satisfaction and success with our offerings.

Main Responsibilities:

  • Serve as the primary liaison for a group of customers, guaranteeing their happiness and success with our solutions.
  • Onboard new clients, providing comprehensive training and guidance to facilitate early adoption.
  • Monitor client health metrics and proactively address issues to ensure retention and renewals.
  • Identify opportunities for upselling and cross-selling, collaborating with the Sales team where appropriate.
  • Collaborate with Product, Support, and Engineering teams to resolve client concerns and enhance the customer experience.
  • Gather customer feedback and advocate for their needs internally.
  • Prepare and lead regular check-ins, QBRs (Quarterly Business Reviews), and success planning sessions.
  • Track client milestones, usage patterns, and satisfaction levels to assess engagement and success.
  • Maintain accurate records in CRM tools.

Requirements:

  • Bachelor's/master's degree or equivalent experience in Business, Marketing, Communications, or related field.
  • 7+ years of experience in a Customer Success, Account Management, or Client Services role (preferably in a SaaS).
  • Strong communication, problem-solving, and relationship-building skills.
  • Tech-savvy with experience using CRM and customer success tools.
  • A proactive mindset with a focus on customer satisfaction and long-term value creation.
  • Ability to work independently, manage multiple accounts, and thrive in a fast-paced environment.

Benefits:

This role offers a unique opportunity to make a significant impact on client success and drive business growth. If you are a motivated and customer-focused professional looking for a challenging role, please consider this position.

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