Technical Support Executive

2 days ago

Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Job Description – Support Executive / Senior Executive
Key responsibilities: Work as part of 24/7/365 support incident management team Proactive monitoring the IT Infrastructure services, acknowledging alerts, notifying relevant stakeholders Proactive co-ordination with internal and external teams for solving incidents till the incident closure Working in Rotational Shifts 24/7/365 Performing required hands on activities on IT infrastructure configuration items for incident resolution Performing upgrade activities on IT infrastructure configuration items, patch updates, security hotfix deployment Solving end user issues related to IT services
Key Skills Required: 3 to 4 years of overall domain experience Windows / Linux server administration Messaging and Collaboration platforms administration (office 365, G-Suite, IceWarp) Experience in IT security products and services like email security, MDM, MAM, Email archival, websecurity, CASB, DLP Hands on working experience with Email protocols (SMTP, POP3, IMAP) Experience with Active Directory and LDAP Working knowledge of TCP/IP v4 and an understanding of TCP/IP v6.   Self-initiative / motivation / willingness to learn Very Good communications skills - English, written & spoken
Working Knowledge on Security Products:
Email Security: Cisco, ProofPoint, Mimecast, MS Defender, Forcepoint, McAfee (Trellix), Symantec (Broadcom), Barracuda, Fortinet, Sophos DLP/CASB: Symantec (Broadcom), McAfee (Trelix), Forcepoint, Safetica, Netskope, proofpoint, ManageEngine MDM/MAM: IBM Maas 360, AirWatch, Scalefusion, MS Intune, ManageEngine, Jamf, jumpcloud, Scalefusion Websecurity: Symantec (Broadcom), McAfee (Trelix), Forcepoint, Netskope, Forcepoint, Cisco Ironport, Zscaler Zero Trust: Zscaler, Palo Alto, MS Intune, AD, Okta, JumpCLoud, Fortigate Email Archival: Barracuda, Metalogix, Mimecast, Symantec (Broadcom)

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